Inside Sales Associate

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Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services.

Please visit our website to learn more about our people, culture, and benefits!

Job Summary

The Inside Sales Associate is responsible for driving revenue growth by identifying, qualifying, and engaging with prospective clients via phone, email, and virtual meetings. This role requires excellent communication skills, a consultative sales approach, and the ability to manage multiple leads through the sales funnel. This is a great opportunity for a candidate starting their sales career, with a growth path to our Direct Sales team.

The ideal candidate is self-motivated, competitive, driven, and thrives in a fast-paced environment. This person will report to the Inside Sales Team Lead.

What You’ll Do

The Inside Sales Associate’s primary responsibility is to build a qualified pipeline within your territory and meet your assigned annual quota. You will be responsible for and manage the sales cycle from initial outreach to close. To achieve this, you will:

• Collaborate with leadership to analyze territory and develop a strategic plan for outreach. Use provided tools to seek out new relationships and conduct outbound prospecting to generate new business opportunities with brokers and employers in assigned territory.
• Meet and exceed individual activity targets, such as outbound calls, emails, Linked In touchpoints to maximize pipeline development.
• Work with Inside Sales Team Lead to deliver creative benefit administration solutions by helping to define client needs, propose and present solutions. Own the sales cycle from proposal to close, pulling in internal resources as needed.
• Work closely with the Inside Sales Team Lead to prioritize opportunities and align on strategy.
• Meet and exceed individual sales targets and key performance indicators (KPIs).
• Develop sales skills, including outreach, presentation, negotiation, objection handling, and closing skills.
• Adhere to the Flores sales process, including maintaining accurate records of outreach and meeting activity, pipeline, and sales in the Dynamics
  365 CRM. Collaborate with cross-functional teams to ensure a smooth transition of new clients and maintain quality work that exemplifies and promotes Flores’ core values.
• Perform other duties as assigned.

Who You Are

• 1–3 years of inside sales or related experience preferred.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to learn and articulate product knowledge effectively.
• Self-starter with a competitive mindset.
• An individual that understands the value of providing a high level of customer service.

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional office environment based out of our Charlotte office. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer.

Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.

How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

• Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company…