Sales Support Coordinator

Responsibilities Order Processing and Coordination

• Process and coordinate orders for Sales Representatives, ensuring accuracy and timeliness.
• Analyze and manage all phases of the sales order, from receipt to delivery, while executing Irium system policies and procedures.
• • Maintain the order management system, ensuring accuracy of booking/billings, commissions, and gross profit.
  • Secure approval from appropriate sales management for items requiring prior approval, such as internal billings.

• Assist Sales Representatives with paperwork, maintaining proper E-Files with all required documentation.
• Prepare customer acknowledgment letters and collaborate with Sales Reps to ensure monthly forecast accuracy.
• Maintain regular contact with Sales Representatives regarding current month bookings, routine deadlines, and special assignments.
• Maintain accurate and current stock inventory lists and MEI lists.

• Act as a liaison between the sales team, internal departments, Raymond, and other vendors, ensuring timely communications and coordination of sales functions.
• Coordinate delivery and pick-up of demo and new equipment with the Cartage Department and Sales Representatives.
• Work collaboratively in a team atmosphere toward the goals and objectives of the team and company.
• Perform any other duties as assigned or required to support the company s overall operations and objectives.

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Bachelor s or associate degree preferred, although relevant experience may be considered.
• 2+ years in a sales support or customer service role, demonstrating proficiency in supporting sales operations and customer interactions.
• Excellent written, verbal, and listening skills are essential for effective communication with customers, colleagues, and stakeholders.
• Ability to build and maintain strong relationships with customers and internal teams, fostering trust and collaboration.
• Strong desire to exceed customer needs and satisfaction, demonstrating a commitment to delivering exceptional service.
• Excellent organizational skills to manage documentation, schedules, and tasks efficiently.
• Ability to manage multiple tasks simultaneously, prioritizing effectively to meet deadlines and objectives.
• Exhibit strong attention to detail and a sense of urgency in all tasks, ensuring accuracy and thoroughness in work.
• Possess a strong math aptitude, enabling accurate calculations and analysis in sales support activities.
• Must be able to readily accept challenges and adapt to changing priorities and circumstances in a dynamic work environment.
• Mid-level understanding of Excel, Google Sheets, and other Microsoft products, facilitating effective data management and analysis.
• Project a courteous and professional image at all times, representing the company positively in all interactions.

Self-Management:
Must be self-structured with a high level of thoroughness, capable of managing tasks independently and efficiently.

Attention to Detail:
Detail-oriented approach to ensure accuracy and quality in all tasks.

Organizational

Skills:

Strong organizational abilities to manage multiple tasks and priorities effectively.

Strategic Thinking:
Big picture, strategic thinker who can align daily tasks with broader company goals.

Ownership and Accountability:
Demonstrates a strong sense of ownership over responsibilities and outcomes.

Benefits Built For YOU ! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing;
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection,…