Account Manager- East Coast

About Carbyne

We are Carbyne, the global leader in emergency collaboration technology, building a cutting‑edge platform that helps save lives—live video streaming, real‑time chat, and precise location tracking. Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP. With partnerships with tech giants like Amazon, Microsoft, and AT&T, we are innovating life‑saving solutions for over 400 million people worldwide.

The Account Manager nurtures client relationships, drives customer satisfaction, and identifies opportunities for growth within existing accounts. The position focuses on Annual Recurring Revenue (ARR), strategic planning, upsell/cross‑sell initiatives, and pipeline management. The Account Manager collaborates closely with the Customer Success Manager (CSM) and Public Safety (PS) teams to ensure comprehensive client support and successful product adoption.

• Success Planning:
  Lead the development and execution of success plans, focusing on the client’s vision and future goals to ensure long‑term partnership and value realization.
• E 's (collaborate and attend):
  Actively participate in Executive Business Reviews (EBRs), collaborating with the CSM team to present account performance, strategic initiatives, and future opportunities.
• Onboarding (attend):
  Attend onboarding sessions to understand new client needs and ensure a smooth transition into ongoing account management.
• Upsell/Cross‑sell:
  Proactively identify and pursue upsell and cross‑sell opportunities to expand the client’s use of Carbyne’s products and services, contributing to revenue growth.
• Act Upon CSQL:
  Respond to and act upon Customer Sales Qualified Leads (CSQLs) generated by the CSM team, converting them into opportunities for account expansion.
• Pipeline Management:
  Manage and maintain a robust sales pipeline for existing accounts, tracking opportunities from identification to closure.

• Proven experience in account management, sales, or a related client‑facing role.
• Strong understanding of sales processes and pipeline management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to collaborate effectively with cross‑functional teams.
• Demonstrated ability to drive revenue growth and achieve targets.

• Comprehensive healthcare (medical, dental, vision).
• 401(k) matching.
• Unlimited vacation days.
• Parental leave.
• Health & wellness perks.
• $100 monthly allowance for phone and internet.

We celebrate diversity and strive for a workplace where everyone belongs. We are dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed.

(

Note:

We are unable to sponsor employment visas)

Location:

Charlotte, NC