Account Manager

Job Purpose

The Account Manager will be solely responsible for the client accounts post-sales for a select client portfolio of SMB accounts.

Demonstrated success with managing and expanding client relationships, generating account expansion through inside sales capabilities, and driving retention revenue.

Serving as the primary contact, the Account Manager is responsible for the onboarding, product adoption, value realization, upsell/cross-sell account expansion, and the renewal of their assigned client portfolio.

The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Product Management, Marketing, Data Analysts, and Sales.

Key Responsibilities and Activities

* Develop and maintain long-term relationships with clients in the post-sales period, demonstrating an understanding of their needs and assume role as key resource of account.

* Proven ability to handle a high-volume portfolio of a small-medium book of business.

* Operating as the singular owner of client accounts in an inside sales function.

* Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services.

* Own and drive retention and expansion revenue relationship and value-based promotion.

* Identify and promote upsell and cross-sell opportunities across Fusable brands.

* Develop and deliver account reviews to achieve business goals, maximize ROI, and drive account health and success.

* Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings by establishing product stickiness.

* Plan, prioritize, and self-direct with minimal supervision.

* Monitor and maintain usage KPIs/client dashboards to monitor progress and success.

* Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan.

* Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience. Communicate new and on-going findings to Data, Product, Marketing, Consulting and/or Editorial stakeholders.

Preferred Knowledge and Experience

* Demonstrable experience in a B2B Account Management position, with a proven track record of meeting and exceeding quota.

* Comfort in a quantitative environment to communicate, coach and translate for clients.

* Flair for account nurturing and client relationship management.

* Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships.

* Exceptional written, verbal and presentation skills required.

* Ability to work well independently and in a team environment.

* High attention to detail, ability to meet deadlines and respond to clients in a timely manner.

* Advanced working knowledge of MS Office Suite, specifically Excel and/or other similar statistics and data modeling software preferred, working knowledge of CRM software needed.

* This is a full-time position.

* Up to 10% Travel required.

Fusable participates in the E-Verify program.

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Equal Employment Opportunity - Fusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Equal Opportunity Employer