Inside Sales Representative

Inside Sales Representative (Remote – Central or Eastern Region)

Apply now to join PCNA, the industry's largest and most diverse provider of promotional products and decoration services, with employees across six locations.

PCNA is a leading promotional products provider offering a wide range of solutions for customers in various industries.

• Full healthcare and benefits (medical, vision, dental, short‑term disability, etc.)
• Flexible scheduling
• 401k matching
• Generous paid time off and holidays
• PCNA Cares Share Fund – donating to teammates in need

• We value employees’ contributions in a collaborative and inclusive environment.
• Our culture promotes listening, empathy and teamwork.
• As an environmental leader, sustainability guides every decision.
• We invest heavily in modernization and cutting‑edge digital technology.

• Delight customers
• Think team
• Own it
• Work smart
• Say it like it is

Leed’s – premier supplier of high‑quality promotional products;
Bullet – low‑price supplier;
Trimark – logo‑apparel manufacturer;
Journal Books – custom journals and planners; ETS – drinkware solutions;
Spoke – print‑on‑demand solutions.

As an Inside/Creative Sales Representative at Journal Books, you will provide exceptional customer service and support, collaborate across teams to ensure smooth order processing, and drive sales and bonuses.

• Respond promptly to inquiries and provide product information and creative suggestions.
• Proactively anticipate customer needs and follow up timely to ensure satisfaction.
• Collaborate with creative sales, order processing, and production teams to verify feasibility and accurate pricing.
• Handle incoming calls, provide pricing, shipping estimates, and order updates.
• Use the internal system (PACE) to create estimates based on customer requirements.
• Set up virtual requests for the creative sales team and price virtual solutions.
• Recommend products within customer budgets.
• Manage special accounts that require custom rules.
• Provide samples from the sample department as needed.
• Redirect calls to appropriate personnel and assist other departments.
• Assist with website inquiries and chat support.
• Perform basic data entry and calculate estimates.
• Maintain a creative mindset, stay organized, and stay motivated to exceed goals.
• Present a positive, professional attitude in all interactions.
• Collaborate with other departments as needed.

• Excellent customer service and communication skills.
• Proactive; anticipates customer needs.
• Follow‑up timeliness and strong relationship building.
• Handles phone, email, inquiry professionally.
• Proficient in internal system (PACE) and basic data entry.
• Creative thinker with organizational and self‑motivation.
• Positive, professional attitude under pressure.
• Ability to sit or stand for long periods while handling calls and emails.
• Flexible to collaborate across departments.
• Experience or understanding of the printing industry is a plus.

• High school diploma required; degree preferred.
• 2–3 years of prior sales or customer service experience.
• Experience/understanding of printing industry is a plus.

• Full‑time, hourly position.
• Monday‑Friday, 8:00 am to 5:00 pm.
• Overtime may be required occasionally.

PCNA is an equal‑opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

PCNA is aware of recruitment scams. All legitimate communication will come from our Applicant Tracking System, Linked In Recruiter, or a verified PCNA email ending in  We do not conduct interviews via instant messaging or request sensitive personal information early in the hiring process. Verify any suspicious messages and report fraudulent activity immediately.