Account Manager​/Ad Specialist

Podcast Account Manager & Ad Operations (Full-time)

Location: On-site (Charlotte, NC), remote

Job Type: Full-Time

Schedule: Some evenings or weekends may be required

Served Media is looking for a detail-obsessed Account Manager to oversee a fast growing multi-show podcast portfolio. We need a detail oriented, self motivated problem solver to manage campaigns, data, and relationships. This role will be involved in the Sales, Content, and Data sides of our business, overseeing current revenue while managing inbound requests for new business.

• Serve as the primary day-to-day contact for our roster of sponsors.
• Oversee the "Post-Sale" process: collecting creative assets, managing renewal paperwork, and ensuring clients are happy.

• You must be proficient in podcast attribution (Podsights, ArtsAI etc.).
• You will generate tracking pixels, set up prefix URLs, and ensure all campaigns are technically structured to track conversions before they go live.
• Manage our hosting platform (Megaphone) to ensure flight dates are accurate and inventory isn't overbooked.

• Triage the inbound sales inbox.
• Negotiate rates and finalize Insertion Orders (IOs) for new partners.

• Monitor campaign pacing daily to prevent under-delivery.
• Create and deliver "Wrap Reports" to clients, translating raw data into a clear ROI story to secure renewals.

• 2-3 years in Digital Media, Podcast Ad Ops, or Account Management.
• Must know the difference between "Baked-In" vs. "Dynamic Insertion" ads. You must be comfortable with pixels and attribution.
• Ability to manage 20+ active campaigns simultaneously without missing a deadline.
• Strong communication and teamwork skills.
• Ability to work a varied schedule to accommodate show needs.

• Experience managing or supporting $1M+ in annual ad revenue or high-volume campaign portfolios.
• Strong analytical skills with experience turning performance data into client-facing insights and recommendations .