Fire Customer Care Sales Representative

Overview

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to develop yourself through meaningful work projects and learning opportunities, with a focus on supporting physical, financial, and emotional wellbeing.

$46,000.00/yr - $63,000.00/yr

• The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

• Adhere to Johnson Controls policies, procedures, products, programs and services.
• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
• Responsible for retention, customer satisfaction and growth within the customer base.
• Deliver increased sales against an assigned quota.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those objectives.
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

• High School Diploma
• Technical aptitude is a must for success, e.g., Microsoft Office, Salesforce, Ace, Report to Web

• BA, BS or similar degree highly preferred
• 2+ years of sales and/or customer service experience with a similar product, service or industry
• Highly motivated and success driven
• Excellent communication skills and ability to quickly qualify opportunities
• High degree of self-discipline
• Independent, creative thinker
• Ability to sell intangible services

Salary Range:
Hiring salary range: $46,000 - $63,000 (Salary to be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and market data). This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers

EEO statements and related legal notices as required.