Assistant General Manager

Company Overview

Reid's is the Carolina's leading specialty food store and a favorite culinary destination. Reid's specializes in superior meats, wines, regional provisions, locally grown produce, seasonally fresh meals & gift baskets for our loyal customer base.

• Life insurance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

We are seeking an experienced and driven Assistant General Manager to support daily operations across our specialty retail, café, and food service offerings. This role requires a hands‑on leader who thrives in a fast‑paced, high‑volume environment while delivering exceptional service and maintaining Reid’s standards of quality, hospitality, and professionalism. The ideal candidate brings a positive attitude, strong leadership skills, and prior management experience in food service, retail, or hospitality, with the ability to engage both guests and team members to create a welcoming and memorable experience.

• Embody our standards of excellence and inspire your team to do the same.
• Follow all policies and procedures created to help you maximize your venue’s potential.
• Find qualified talent for open positions and foster the growth of employees.
• Develop business solutions that make operations better (not just easier).
• Initiate community outreach to boost awareness, sales, and your restaurant’s reputation.
• Order product for the store.
• Maintain a labor budget and keep up with food costs and waste to specified goals.
• Maintain communications with general manager, executive chef, and all delivery drivers.
• Ensure quality is up to Reid’s Fine Foods standards.
• Help with monthly inventory count.
• Create and manage store schedules.
• Ensure guests receive the best service possible, staff follows policies, and work to the best of their abilities.
• Assist the general manager with interviewing and training.
• Assist the general manager with disciplinary actions.
• Understand food safety and sanitation;
  Serve Safe is required.
• Manage time appropriately.
• Work under pressure while maintaining a positive attitude.
• Handle customer complaints and resolve situations for satisfaction.

• Previous management experience.
• Dependable, detail‑obsessed, and open to constructive feedback.
• Ability to juggle multiple competing priorities daily.
• Exceptional communication skills—written and verbal.
• Desire and natural ability to engage guests, exuding commitment to guest service each day.
• Reliable attendance: arrive on time; provide two‑week notice for time off, except between November 1st and December 31st.
• Capable of lifting 25 lbs or more.
• Ability to stand/walk for eight hours per shift.
• Check in orders and communicate with delivery drivers properly.
• Understand monthly margins and inventory expectations.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Restaurants