Luxury Timepiece Manager in Waiting - SouthPark Mall

Overview

Luxury Timepiece Manager in Waiting - South Park Mall, Charlotte, NC. This is a full-time, salaried exempt position with commission opportunities, performance bonuses, and a full benefits package. The role supports the store manager in all aspects of store operations, leadership, and delivering a premium client experience while preparing to grow into a management role within REEDS Jewelers.

• Drive store performance, exceed sales goals and KPIs
• Leverage sales analytics to inform strategy and opportunity
• Lead by example as a selling manager and brand ambassador
• Oversee visual presentation, product mix, and promotional execution

• Deliver a seamless, personalized luxury experience to every customer
• Inspire the team to build long-term client relationships through clienteling
• Drive special events and creative engagement with clients
• Lead from the floor during peak moments and events
• Actively seek and respond to client feedback

• Support the store manager to recruit, train, and retain top-tier talent
• Create a culture of accountability, performance, and celebration
• Facilitate continuous learning

• Support the manager's delivery of flawless daily operations
• Support inventory, security, and loss prevention
• Oversee compliance, safety, and store policy adherence
• Support back-of-house organization and optimize operational efficiency

• Integrity - Do what's right, always
• Performance Excellence - Drive results and growth
• Stewardship - Build trust at every turn
• Professionalism - Lead with confidence and consistency
• Entrepreneurial Spirit - Think boldly, act decisively
• Team Orientation - Support, uplift, and collaborate
• Passion - Love what you do and share it with others

• 3+ years of leadership experience in luxury, specialty, or jewelry retail
• Proven track record of meeting/exceeding sales goals
• Strong leadership presence and talent development capabilities
• Proficient in POS systems, Microsoft Office, and digital commerce tools
• Availability to work a flexible schedule, including nights, weekends, and holidays
• High School Diploma or Equivalent
• Ability to stand for long periods and lift up to 30 lbs
• Legal authorization to work in the U.S.

• GIA coursework or certification
• Deep passion for fine jewelry and timepieces, and curating an elevated luxury experience

REEDS Jewelers offers a comprehensive compensation program that includes medical, prescription, dental, life and long-term disability insurance, 401k, merchandise discounts, career growth, and a drug-free workplace.

REEDS Jewelers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke- and drug-free environment.