Front Desk Associate

Overview

Join to apply for the Front Desk Associate role at Planet Fitness
.

Planet Fitness is committed to enhancing people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment with over 2,000 clubs.

• Greet members and guests as they enter and exit the club and assist with questions or check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions (sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, transferring memberships).
• Conduct tours for prospective members and assess their membership needs.
• Execute retail transactions accurately and drive sales goals.
• Perform regular cleaning and sanitizing of all exercise equipment and amenities; ensure restrooms are clean, stocked, and clutter-free by following the cleaning schedule.
• Walk all club areas to identify safety/policy issues and address cleanliness concerns; report and address maintenance needs (e.g., dispensers, leaky fixtures).

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Frequent communication in person or on the phone to exchange information.
• Must be able to lift up to 75 pounds.
• Exposure to cleaning chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities; ability to move and bend as needed.

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events
• Note:
  
  Certain benefits listed above are for full-time employees only

E-Verify is used in the following states:
Florida, Georgia, North Carolina, South Carolina, and Alabama.

Health and Safety:
Every team member is responsible for contributing to a safe and healthy workplace by following all applicable policies and protocols, reporting unsafe conditions, and conducting work safely.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other

Industries:
Wellness and Fitness Services