Store Manager in Training

Join to apply for the Store Manager in Training role at Goodwill Industries of the Southern Piedmont
.

Position starts at $21.00 per hour with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost, can enjoy a generous team member discount, and full‑time team members are eligible for medical, dental, vision insurance and paid time off.

Assists with the management, leadership, and operations of a retail store and donation center by performing the following duties.

• Travel to other retail locations within and outside of assigned home district.
• Work with District Manager and Store Managers to develop operational and leadership skills necessary to perform the duties of a Store Manager.
• Direct activities verbally, written, and physically for the retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of staff.
• Support the Store Manager in interviews, hiring, and completing the onboarding process for all new hires.
• Ensure all employees are trained and developed in their job position, including attendance at all orientations and classes required by the training department.
• Confirm daily sales reports and cash receipts; ensure monies are deposited regularly and reports are submitted as prescribed by Agency policies.
• Coordinate shipments and adjust inventory to keep the store stocked to achieve sales goals.
• Open and close the retail store and perform all administrative and clerical duties, including bank deposits and securing the building per established guidelines.
• Issue refunds and resolve customer complaints; ensure customers and donors receive prompt, courteous service.
• Manage production of donated goods to achieve maximum sales potential per guidelines.
• Rotate, categorize, and arrange merchandise by color per established guidelines.
• Perform work of store personnel as needed.
• Maintain and motivate a positive sales team through communication, incentives, and evaluations.
• Report known or suspected security and/or theft problems to the Store Manager or other member of management.
• Supervise store personnel and store activities in the absence of or at the direction of the Store Manager; see Supervisory Responsibilities below.

• Supervise store employees in the absence of or at the direction of the Store Manager or District Manager, carrying out supervisory responsibilities per Agency policies.
• Assist the Store Manager and Retail Operations Director or Area Operations Director with interviewing, hiring, and training employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems; manage budget.

• Report need for building and equipment repairs and replacements to the Store Manager and/or Retail Operations Director or Area Operations Director.
• Perform other job-related tasks as assigned by the Store Manager and/or Retail Operations Director or Area Operations Director.

• Commitment to Goodwill’s Mission & Core Values – model and champion Goodwill’s Mission and Core Values.
• Commitment to Inclusion – champion inclusion activities, strategies, and initiatives.
• Community & Service Driven – model high‑level services that differentiate Goodwill from other organizations.

• Relationship‑Building Skills – effectively model approachability and openness.
• Communication Skills – effectively tailor communication to appropriate audience.
• Commitment to Development – encourage staff to utilize tools to support their development.

• Commitment to Quality Results – encourage staff accountability for meeting goals and producing high‑quality results.
• Business Acumen – effectively transfer learning from one situation to another.
• Stewardship – effectively work within financial guidelines and report all financial irregularities immediately to management.

• Emotional Maturity – temper personal emotions and escalates sensitive issues to the appropriate level of management.
• Integrity – effectively model sound professional ethics.
• Capacity for Change – champion the awareness and impact of change.

• High school diploma or GED and two years of retail management experience, or equivalent combination of education and experience.
• Valid Driver’s License (Class
  
  C), car insurance and reliable automobile.

Internship

Full‑time

Sales and Business Development

Non‑profit Organizations