Operations​/Service Manager II

Burlington Stores, Inc. provided pay range

This range is provided by Burlington Stores, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$21.00/hr – $29.00/hr

Are you a proven leader with a strong drive to succeed? Are you a multitasker who thrives in a high‑energy environment? Do you work well in a process‑driven environment where organization and efficiency are critical to success? If so, this might be the right opportunity for you.

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer‑service expectations and maintain smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks, partnering with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD); set a leadership example for customers, associates, and ultimately drive results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

• 3+ years of Retail Management or Store Operations experience at an Off‑Price, Big Box, Specialty or medium to large‑sized, multi‑unit retail organization.
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage, life and disability insurance. Full‑time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Location:

North Carolina, Charlotte – 9571 South Blvd, 28273.

Job type:
Full‑time, In‑office / On‑site.

Pay type:

Hourly.