Sales Leader

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style, whether dressing for work, everyday, or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident, and effortless style. Whether dressing for work, everyday, or special occasions, Express ensures you look and feel your best, wherever life takes you.

The company operates over 400 retail and outlet stores in the United States and Puerto Rico, along with the online store at  and the Express mobile app.

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

• Assist in developing and motivating associates to maximize sales potential.
• Provide coaching and training to store associates to ensure efficient floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product knowledge, policies, and procedures.
• Execute action plans to optimize results.
• Manage all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout process.
• Assist with merchandise flow, including shipment, replenishment, and omni-channel operations.
• Monitor and analyze customer service provided by team members.
• Build an effective schedule with the right staff at the right times.
• Promote an environment focused on delivering excellent in-store customer experiences.
• Resolve customer service issues effectively.
• Lead and model the customer experience standards.
• Display expert knowledge of products, company policies, promotions, and loyalty programs.
• Support product launches, visual presentations, signage, and window changes.
• Perform other duties as directed by your supervisor.

• High School diploma or equivalent.
• Minimum of 1 year of retail experience.
• Proficient in the use of technology (iPad, registers).
• Availability to work nights, weekends, and non-business hours.
• Ability to meet physical requirements.

• Previous retail experience preferred.
• Effective communication skills with customers, peers, and supervisors.
• Proven sales accountability.
• Strong collaborative skills and team orientation.
• Ability to multitask and handle multiple customers and processes simultaneously.

PHOENIX offers a range of benefits to support full-time associates’ health and financial security, including:

• Medical, dental, vision, and pharmacy coverage.
• 401(k) and Roth 401(k) with company matching.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new parents.

For part-time associates, PHOENIX partners with LIG Solutions to offer insurance options, paid sick leave, public health emergency leave, and participation in the 401(k) plan. Part-time employees are also eligible for merchandise discounts, incentive programs, and voluntary benefits through You Decide.

Actual compensation depends on factors such as location, education, skills, and experience.

If you wish to learn more about the California Consumer Privacy Act, .

PHOENIX is an equal opportunity employer. We do not discriminate based on protected characteristics and only hire individuals authorized to work in the U.S. We provide reasonable accommodations for individuals with disabilities. To request an accommodation, contact us at or A

Notification to Agencies:
We do not accept unsolicited resumes or calls from third-party recruiters without a signed agreement and HR approval. We will not consider or pay fees for candidates submitted without prior authorization.