Store Manager South Park- Charlotte, NC

Store Manager, Full-Time – South Park, Charlotte, NC

5 days ago. Be among the first 25 applicants.

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Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025
, Circular by 2030
, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal
, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we’re saving the Earth and looking damn good doing it.

We’re a global brand with 50+ stores around the world and our own sustainable factory in LA. We innovate across categories such as accessories
, swimwear
, and sleepwear
, reaching millions of people through compelling campaigns.

None of this work is possible without the incredible people behind it. We invest in an inclusive culture so everyone can grow, thrive, and belong.

The Store Manager will lead and execute all efforts required to achieve individual store goals. Reporting to the Regional Director, essential responsibilities include but are not limited to:

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador—embody brand values, engage customers on the brand, and share Reformation stories with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer‑first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, providing in‑the‑moment coaching for continuous improvement.
• Create an optimal balance of sales and service by having the right people, in the right place, at the right time through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store; lead and train the team to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real‑time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business.
• Ensure the selling floor reflects the brand and concept standards at all times; train support staff and develop talent in visual and digital merchandising.
• Manage the day‑to‑day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Be accountable for hiring, training, and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change, and results. Understand current culture and areas for improvement; work with the Regional Director for constant improvement through activations, recognition, and thorough communication.
• Own reviews, development plans, disciplinary action, and corrective action for the team.

• Minimum of 5 years retail experience.
• Minimum of 4 years retail management experience.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast‑paced, cross‑functional team environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• The drive to take on new challenges with self‑motivation for continuous personal and team development.
• The ability to set clear objectives and inspire the team to reach…