Shift Manager

Description

The Shift Manager is self‑motivated and actively engaged with the restaurant’s employees and demonstrates care, respect, leadership and passion for restaurant’s guests, crew and managers. This candidate provides oversight of restaurant operations throughout their shift, looking for ways to create feel good moments for guests and team members. The role of the shift manager includes leading shifts in accordance with McDonald’s shift management requirements, health department regulations, and RHJOC policies and procedures to deliver gold standard quality, service, cleanliness and value that our customers expect.

The Shift Manager is responsible for leading and coaching their restaurant team to ensure our customers receive safe, hot, and great tasting food in a timely matter. Key functions of shift management include maintaining food safety and cleanliness standards, managing floor operations, coaching and providing support to crew members, ensuring great customer service through speed, quality and accuracy. The Shift Manager also uses tools to plan a successful shift, set and achieve targets, and manages cash controls, food inventory, and floor labor.

This position requires a comprehensive knowledge of McDonald's restaurant operations, people leadership, customer service standards, and the ability to set and achieve shift targets, identify and respond to danger zones and communicate within the restaurant leadership team. This position requires the ability to lead team members through communication and coaching. This job requires the flexibility to work nights and weekends as needed to support restaurant operations.

• McDonald’s Certified Shift Manager (McDonald’s Leadership Transitions course completion)
• Serv Safe Food Safety Handler certification
• 18 years of age or older
• 1+ years McDonald’s shift management experience preferred

Compensation is commensurate with experience. Starting wage for a certified and experienced McDonald’s Shift Manager begins at $15.00/hr. plus bonus and benefits described below. Applicants seeking consideration for Shift Manager that are not currently LT certified will be considered for employment as a crew member prior to entering the RHJOC Shift Manager Training Program.

• Accrued annual vacation time and paid time off (accrual up to 1 week of vacation time)
• Performance‑based Shift Manager bonus program
• Performance‑based wage increase at 3 months and at 6 months (up to $2.00/hr. total increase)
• Annual performance‑based merit increases
• Flexible schedule
• Medical insurance (three plan options up to $2500 employer annual contribution)
• Dental insurance
• Vision insurance
• Legal assistance
• Uniform allowance
• Free employee meals
• Online High School Diploma/College tuition program (up to $3,000 per year)
• Advancement opportunities to Department Leadership

Scheduling needs may vary depending on the needs of the restaurant at the time of interview. Weekend work is required. This is a part time hourly position. New shift managers are required to attend shift manager onboarding and training programs to prepare them for success in their position.

• Ability to travel between organization stores and training events.
• Ability to access and utilize technology, including McDonald’s computer systems.
• Ability to work independently and as part of a cross‑functional team.
• Ability to work cohesively with coworkers to build strong restaurant teams.
• Strong communication skills with team members via telephone, in‑person, and digital channels.
• Strong attention to organization, detail, and timeliness.
• Ability to work with confidential and sensitive information.
• Ability to work in high‑pressure environments, and able to adapt quickly to changing information and situations.
• McDonald’s OTP Level 1 certification required within 6 months of hire.

RHJOC Enterprise is an equal employment opportunity employer. This job posting contains general information about the Shift Manager role and is not a complete description of all job duties. RHJOC Enterprise reserves the right to modify roles and responsibilities as needed. This job posting is for a position in a…