Commercial Property Manager

Overview

The Commercial Property Manager is responsible for maintaining both the physical and fiscal aspects of a property or a portfolio of properties with a thorough understanding of real estate fundamentals and business management, with a particular focus on the specific needs of clients and tenancy. This individual will maintain a high level of professionalism in addressing internal and external issues including response to and resolution of any client requests or concerns.

• Ensure the highest-level of client satisfaction with the Property Management function and sees that contractual obligations are being met and expected benefits are realized
• Develop and maintain effective working relationships with client leadership teams, operational teams, landlords and tenants with the overall objective of enhancing the business relationship within the portfolio
• Manage, coordinate, and exercise functional responsibility for Property Management services within assigned facilities
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems
• Lead property support staff by conducting regular meetings to review service expectations, brainstorm, and problem solve, etc.
• Take ownership of, establish, and maintain standardization and consistency with best-in-class Property Management practices, including financial, physical maintenance, tenant retention, and lease administration processes
• Document cost avoidance and/or savings within account
• Coordinate Property Management reporting per needs of client(s)
• Manage monthly accounting updates and issues
• Manage monthly CMMS reporting and tracking, analyze CMMS data to benchmark operations and drive improvement
• Approve employee timesheets and expense reports
• Consolidate all monthly invoices to send to client for reimbursement on chargeable, above standard items
• Monitor and foster vendor relationships
• Perform and document scheduled inspections of facilities per client needs or direction
• Prepare, submit and manage property budgets with clients’ goals and objectives addressed, track variances and ensure smooth recovery process
• Abstract and understand lease language to comprehend landlord and tenant responsibilities, defaults, etc.
• Manage and ensure correct rental rates are in place, manage rent collections, ensure receivables are kept in check per lease guidelines
• Monthly reporting of property management activities to Division Manager
• Pursue or assist in the pursuit of new business development as necessary

• Prepares reports and spreadsheets as needed
• Responsible for employee payroll, where needed
• Orders supplies as necessary
• Performs other duties as assigned
• Demonstrated possession of knowledge, skills and abilities gained through at least five years as processing assistant/secretarial experience with same or similar duties
• Excellent verbal and written communication skills
• Ability to adapt and remain flexible
• Strong interpersonal skills; ability to maintain professionalism in a sensitive and complex environment
• Proven record of providing excellent internal and external customer service
• Ability to multi-task in a fast-paced environment
• Ability to work independently and produce results

• Proficiency with the on-demand work request and preventative maintenance documentation process
• CMMS experience is a strong plus
• Experience with preparation of, and adherence to, annual property budgets
• High proficiency in MS applications, including Word, Excel, Power Poin,t and Outlook

• 5+ years’ experience in commercial, office, or medical office (excluding residential, hotel experience) property management (operational experience is preferred)
• 3+ years of leadership experience managing non-exempt and/or exempt-level employees.
• Bachelor's degree (B.A. or B.S.) from four-year college or university a plus.
• BOMI Real Property Administrator (RPA) designation and/or IREM Certified Property Manager (CPM ® ), or industry-leading…