Team Manager Customer Quality & Methods; m​/f​/d

YOUR RESPONSIBILITIES

• Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
• Design and implement long‑term strategies aimed at enhancing customer satisfaction and product quality
• Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
• Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
• Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
• Support root cause analysis and the development of effective corrective and preventive actions
• Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
• Facilitate cross‑functional collaboration to resolve quality‑related challenges and optimize internal processes

• Master’s degree in Electrical Engineering or related field
• Strong leadership skills with proven experience in managing and developing teams
• Several years of experience in customer quality management, including the implementation and application of quality methodologies
• Analytical mindset with the ability to interpret data and drive performance‑based decisions
• Results‑oriented, with a proactive and structured approach to problem‑solving and process improvement
• Fluent in English and Italian; proficiency in additional languages is an advantage

• Innovative work environment in a young, dynamic team
• High‑tech projects in the future‑proof sector of e‑mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance‑related pay
• Additional company benefits