Pet Care Assistant

Overview

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Prepare the treatment room for examination of pets and all necessary medical items and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician.
• Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service in accordance to position.
• Provide client education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets.
• Serve as support to the Client Services Coordinator staff on an as-needed basis.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients and ensure their well-being by walking, exercising, feeding, and cleaning cages and pets (when approved by the veterinarian or veterinary technician).
• Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician).
• Clean the surgical suite and instruments; ensure hospital cleanliness (housekeeping such as laundry, dishes, mopping, cage cleaning, trash removal, and instrument cleaning as outlined by hospital protocols).
• Other job duties as assigned.

• Capabilities and Experience (can do):
• Ability to multi-task—manage multiple tasks at one time; quickly and accurately shift attention among tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills—reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job-specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability—systematic, orderly, and capable of turning chaos into order.
• Problem solving—identifies, analyzes and solves problems; translates problems into practical solutions.
• Client service—consistently provides attentive, courteous and informative service; gains and shows personal satisfaction from delivering great service.
• Intellectual ability—follows instructions delivered orally, in writing or diagrams; can provide directions.
• Mathematical ability—adds, subtracts, multiplies and divides; computes rate, ratio and percent; can convert units of measurement.
• Computer skills—comfortably uses computers and software (e.g., Microsoft Word, Excel, Access, Outlook).
• Attitudes (will do):
• Initiative—takes appropriate steps to find solutions and is willing to take on additional responsibility when tasks need to be done.
• Integrity—adheres to values and ethics; exhibits honesty, discretion and sound judgment.
• Cooperativeness—willing to work with others, collaborates, and shares information.
• Flexibility—open to changing situations and opportunities; willing to perform all tasks assigned.
• Independence—able and willing to perform tasks without supervision.

The pay range for this role is $15.00 - $16.44 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only);
Part-time Associates are eligible for those benefits with an asterisk (*).