Client Care Manager

Overview

Client Care Manager - Landscaping

Metro Greenscape is expanding and has a position for a Client Care Manager at our Charlotte, NC office. This role is focused on driving contract maintenance retention and assisting our clients with all their maintenance needs, along with other assigned responsibilities.

• Base Salary starting at $60,000.00 plus an annual bonus based on customer retention rate
• Individual Health Reimbursement Account
• Colonial Life Insurance Voluntary Plan
• 401(K) Retirement Savings Plan with Company Match
• Company Apparel annual allowance of $275.00
• Paid Time Off
• Eight (8) Company-paid holidays
• Paid Bereavement Leave
• Employee Perks
• Company vehicle with a Company credit card for fuel and networking expenses
• Monthly phone stipend of $75 to cover use of personal phone for business purposes
• Company-provided laptop

• Develop and maintain a schedule to perform audits during customer meetings to ensure quality and service expectations are met.
• Manage client expectations and understand and communicate contract specifics.
• Make recommendations to clients for improvements to their sites.
• Conduct job site inspections frequently.
• Identify and pursue opportunities to upsell property enhancements.
• Perform maintenance on the job site as needed (weeding beds, pruning, etc.).

• Ability to lift 60-80 pounds.
• Ability to work some weekends as required, and in inclement weather.
• Frequently stand, walk, and crouch on narrow and/or slippery surfaces.
• Bend, kneel, and stoop to pick up or move objects.
• Walk for long distances on sloped and uneven ground.
• Travel approximately 75% of the time in/around the Charlotte, NC area.

• 3-5 years of Sales experience/Account Management focused on landscape maintenance.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Well-versed and fluid with spreadsheets, especially Excel.
• Ability to effectively make sound decisions under tight deadlines.
• Ability to organize, plan, and manage multiple activities.
• Valid Driver’s license and ability to pass Background and Drug screening.