Post Acute Clinical Program Manager; RN or LCSW - SNF Network South Charlotte

Department: 01152 GCMG Post Acute Network:
Skilled Nursing Facility Program - Senior Services

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Varies

Pay Range: $41.10 - $61.65

The Post Acute Clinical Program Manager provides clinical operational oversight, education and support for the post-acute skilled nursing facility program sites, physicians, hospital leaders, and other referral sources. The position is for an assigned territory within the Division. They round at assigned facility weekly to monitor the effectiveness of the program as well as to assist with the implementation of identified processes that improve the transition of patients across the continuum of post-acute services.

They participate in IDT meetings to ensure the appropriate discharge plan is put in place and the needed services are provided to the patient to assure a safe transition of care. Acts as a resource for leadership teams at the hospital and network of post-acute provider administrative teams. Manages and makes recommendations for the operational processes that ensure cost effective and high-quality services for Advocate patients.

• Serves as the liaison between the hospital and the post‑acute network (PAN) skilled nursing facilities. Manages and facilitates communication between the inpatient care managers, external care providers and outpatient care managers for patients transitioning in and out of the acute care setting and post‑acute programs. Assist the transition of patients to post‑acute programs and eventually back to their primary care physician (PCP) and community.
• Monitors, collects and analyzes data to evaluate the effectiveness, safety and quality of patient care in the post‑acute care network programs. Reviews readmissions, analyzes root causes, develops and implements action plans. May participate in quality, readmission and other committees as needed.
• Addresses questions and concerns by providers, patients and families regarding post‑acute programs in coordination with other care teams. Acts as a conduit for problem solving, resolution and service recovery.
• Ensures accurate placement of patients into the Post Acute Network program based on established criteria. Provides for Utilization Review for specific populations that need additional oversight.
• Interacts with hospital administrative teams and leaders, including the Director of Case Management, Home Care Directors, Hospice Directors, Care Managers, Social Workers, Medical Directors, Physicians, APN's and Nurses. Facilitates communication with post‑acute providers at the skilled sites such as Nursing Home Administrators, Directors, Admissions staff, social services staff, nurses as well as Physicians, SNF and Advance Practice Nurses. Will have some contact with patients and families regarding post‑acute program and care options when service recovery and/or quality issues arise.
• Monitors which post‑acute program is appropriate for patients, problem‑solving for unique situations, best methods of data collection and transfer of information across sites. Finds effective ways to manage and “coach” our Sub‑Acute Skilled Nursing Facility providers to shorten length of stay when appropriate, reduce re‑admissions and increase utilization of Advocate Aurora providers. Evaluates utilization of resources, analysis of sentinel events and follow up on quality issues.
• Addresses issues of non‑compliance with staff and MDs regarding referring patients to appropriate programs. Serious quality issues or quality of care trends related to post‑acute providers. Recommends policies and procedures that can enhance the service delivery.
• Responsible for the relationships within their assigned territory and responsible for their assigned hospital, clinics and skilled nursing facilities within their territory. Other Post Acute providers such as physician offices, Home Health Providers and Assisted Living providers in the territory of the assigned hospital will be covered by the position. Coverage for other positions as needed on a short‑term or permanent basis.
  
  Travels to meetings regularly with…