Seasonal Customer Service | 2nd Shift Charlotte, NC

Seasonal Customer Service | 2nd Shift | $20 Per Hour | Charlotte, NC Job Description

Get Involved!

Are you looking for a seasonal job with an eternal purpose? Do you enjoy working with people and equipping them to accomplish a meaningful goal? Samaritans Purse is looking for experienced customer service professionals who are passionate about the proclamation of the gospel to join our Operation Christmas Child (OCC) Processing Center Team!

A Day in the Life of an OCC Customer Service Team Member

At Samaritans Purse, the gospel is the center of all that we do! Serve as an OCC Customer Service Team Member
, and you will have the opportunity to:

• Work side by side with employees and volunteers to take the love of Jesus to children all around the world.
• Play an integral part in the processing of over 10 million shoebox gifts.
• Welcome, equip, and coach thousands of volunteers to process OCC shoebox gifts

This is a full-time (40+ hours per week including Saturdays), seasonal commitment that runs from mid-November through mid-December. Applicants must be at least 16 years of age and have a heart to serve in a hands‑on ministry. Screening requirements include a social media review, pastoral and professional references, and a criminal background check (upon acceptance of offer).

Desired

Skills:

• Able to lift and/or move 50 lbs. (Team Coach and Drop-Off Coordinator Positions)
• Must be a team player
• Friendly personality and good communicator
• Ability to multi‑task

We are hiring for the following Customer Service positions:

FLOOR COORDINATOR TEAM MEMBER:

Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.

GEAR STORE TEAM MEMBER:

Promote and facilitate the accurate sale of Samaritans Purse and Operation Christmas Child branded merchandise through an automated transaction system. Maintain accurate inventory counts and financial reports.

Document Gift-In-Kind donations and ensure adequate supply and delivery of GIK inventory. Train, coach, and supervise volunteers who serve in the GIK projects area.

GREETER TEAM MEMBER:

Greet and register volunteers serving using the volunteer management system. Answer questions and orient volunteers to the OCC processing center.

ADMINISTRATIVE SUPPORT TEAM MEMBER:

Work with the Processing Center Administrative Associate to manage volunteer reservations through the volunteer management system.

PARKING TEAM MEMBER:

Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop‑off locations. Answer volunteer questions and thank all volunteers and donors leaving the processing center.

DROP‑OFF COORDINATOR TEAM MEMBER:

Receive and document shoebox donations. Represent OCC in a Christ‑like manner and pray with shoebox donors.

TEAM COACH:

Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines. Ensure a fun, productive, and memorable experience for each volunteer.

VOLUNTEER PLACER TEAM MEMBER:

Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.

Employment Timeframe: Mid-November to Mid-December

Hours: 2nd Shift 3:00 pm – 10:30 pm, Monday – Saturday

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17.
• We believe that there is one God, eternally existent in three persons:
  Father, Son, and Holy Spirit. Matthew 28:19;
  John 10:30;
  Ephesians 4:4-6.
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of…