Loyalty Marketing Program Support Specialist

Loyalty Marketing Program Support Specialist (Retail) Location

Charlotte, NC (Hybrid – Onsite Tuesday–Thursday)

8‑Month Contract

Full‑time, standard business hours

We are seeking a Loyalty Marketing Program Support Specialist to support corporate retail loyalty and credit initiatives. This role is ideal for someone with hands‑on experience supporting loyalty or credit programs, campaign execution, and cross‑functional coordination within a retail environment.

The successful candidate will partner closely with Marketing, Creative, Analytics, and external financial partners to support the planning, execution, and tracking of loyalty‑focused campaigns across digital and print channels.

• Assist in developing creative and campaign briefs for loyalty and credit initiatives
• Participate in campaign and creative review cycles to ensure accuracy, brand alignment, and functional execution across digital and print channels
• Support quality assurance efforts related to customer‑facing campaign materials

• Maintain campaign and project trackers to support timelines, deliverables, and dependencies
• Update and manage the loyalty program promotional offer calendar
• Support ongoing planning and execution meetings across cross‑functional teams

• Help consolidate reporting across site and marketing channels related to loyalty campaigns
• Partner with analytics and marketing teams to support campaign performance tracking

• Partner with internal stakeholders across Marketing, Creative, Analytics, and Operations to support campaign planning and execution
• Coordinate with external credit and banking partners to support campaigns executed on behalf of the organization
• Act as a reliable point of coordination to ensure alignment across teams and vendors

• 3+ years of experience in retail or a similar consumer‑focused industry
• Previous experience supporting loyalty and/or credit programs strongly preferred
• 3+ years of program, project, or marketing support experience
• Strong organizational and time management skills with the ability to manage multiple priorities
• Proficiency in Microsoft Excel and Power Point
• Strong written and verbal communication skills
• Comfortable working in a fast‑paced, cross‑functional corporate environment

• Prior experience supporting corporate retail loyalty programs
• Exposure to multi‑channel marketing campaigns (digital and print)
• Experience working closely with financial services or credit partners