Advertising Operations Specialist, National

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach () grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.

At A Glance… Our Ad Operations Specialist are centralized roles that support the entire Spectrum Reach footprint. They coordinate order entry for ad schedules across the country and ensure that workflow for orders is completed accurately and in a timely manner.

Spectrum Reach is the advertising sales division of Charter, offering custom solutions for advertisers through national cable networks, internet advertising, mobile marketing and events supported by marketing, research, and award-winning creative services teams. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer. From traditional commercial advertising to exciting new possibilities in interactive media, Spectrum Reach brings advertisers effective, efficient ways to turn our audiences into their customers.

Spectrum Reach’s National Ad Operations is a high performing team that plays an essential role in delivering cutting-edge advertising solutions to our clients. You can learn more about us at

Our work atmosphere emphasizes teamwork, multitasking, and goal orientation. We seek individuals who are sociable, flexible, able to manage various priorities simultaneously, cooperative, and skilled in building relationships. Strong verbal and written communication abilities are crucial, along with excellent organizational and time management skills.

• Communicate with internal & external customers.
• Monitor schedules, various reports, and work with National Sales Managers / Director of Advertising Sales to recover any lost revenue.
• Ensure all orders are processed by the established deadline.
• Research/troubleshoot issues with failed spots upon request.
• Process traffic instructions.
• Reconcile missed spots.
• Work closely with cross functional teams.
• Utilize multiple platforms in your work.

• Provide a high standard of customer service to both internal & external customers.
• Familiarity with MS Office applications (primarily Excel, Word and Outlook).
• Ability to work under deadlines.
• Skilled in reading, analyzing, and interpreting general business documents.
• Competence in effectively presenting information and addressing inquiries from groups of managers, clients, and customers.
• Ability to multitask in fast-paced environments.
• Capacity to make decisions and resolve issues.
• Ability to work independently and/or as part of a team.
• Self-driven, detail-oriented, and proactive.

• Experience working in an office environment.
• Must have Microsoft Office experience, especially MS Excel
• Bachelor's degree or equivalent experience

• 2+ years working/supporting media advertising
• 2+ years operation center experience
• 2+ years customer service experience
• Experience with XG, Pilot and other Advertising applications

We appreciate enthusiasm and dedication at Spectrum Reach. That is why we invested time to create a comprehensive unified Career Path. With multiple ways to progress, start on a learning course and see how far you can go.

In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, and paid time off — we offer access to free and discounted Spectrum products and services where available, education assistance, and a wide selection of other programs and perks to help support you and your family at every stage of life.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history,…