Field Service Technician IV

Overview

Description

The Field Service Technician Level 2-4 at Okuma America Corporation is responsible for identifying root cause and corrective action in repairing a variety of Okuma products and installation of high-tech machines when necessary. Troubleshooting skills include mechanical alignment, hardware, software, peripheral devices and automation. This position will keep management informed of status by providing feedback to distribution, end users and Okuma service management with detailed trip reports.

They will also produce technical/how to manuals strengthening distribution's ability to solve end user problems without Okuma direct support. This position contributes to the accomplishments of the customer service department through resolving complex problems that clearly exceed the scope of distribution's ability.

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel to customer facility to provide troubleshooting and repair support when required
• Travel to customer facility for installation of new introductory model equipment
• Travel to customer facility for installation of retrofits and install design improvements
• Diagnosing and helping our customers with problems either on the phone or by e-mail
• Generate technical bulletins and repair manuals
• Adheres to all company employment policies and safe practices
• Performs other duties as assigned and explores opportunities to add value

Experience/Training/Education

• Associates Degree in Electronics or equivalent experience
• Minimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well as fundamental mechanical background including precision measurement, machine tool theory, hydraulics, and pneumatics
• 5 years of prior machine tool experience (Okuma preferred)
• FANUC CNC experience (preferred)
• Okuma-Howa product knowledge (preferred)
• Prior technical writing experience (preferred)

General

• Customer centric behavior and great team attitude
• Must effectively prioritize and manage multiple responsibilities
• Ability to work independently or as part of a team
• Ability to work in a fast-paced production environment

Technical

• Proficient in the use of precision measuring/diagnostic equipment, including laser, ball bar, micrometers, calibers, precision levels, precision indicators, dynamo meters, etc.
• Advanced assembly drawing interpretation
• Strong analytical and troubleshooting skills
• Customer centric behavior and great team attitude
• Basic mechanical/electrical skills
• Ability to read blueprints, electrical schematics is a plus
• Basic use of hand tools and variety of electrical and mechanical devices, such as precision measuring equipment, multimeters, oscilloscope, cranes, forklifts, etc.
• Use of basic PC tools, such as Outlook, Word, Excel
• Strong troubleshooting skills

• Excellent verbal and written communication skills, as well as exceptional listening skills
• Exceptional ability to speak and write effectively in a business environment
• Exceptional ability to ask necessary questions

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Strong math skills
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to manage multiple projects simultaneously and willingness to adapt to change and take initiative

• Ability to sit continuously for 1/4 of the normal work shift, and stand, walk, and reach with hands and arms for at least 3/4 of the normal work shift
• Ability to lift and carry, push, or pull up to 70 pounds
• Ability to stoop, crouch and reach
• Ability to talk or hear continuously
• Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)
• Finger dexterity is required frequently for over 3/4 of the normal work shift including operating a phone,…