Collections Lead

Overview

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work. Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. Our team is looking for a Collections Lead. The Collections Lead will have an opportunity to work anywhere within the United States.

• Provides leadership to team including coaching, mentoring and professional development or oversight to a department. Responsible for providing performance feedback on a regular basis.

• Direct a department or specialized unit within the Collections function, providing leadership to Managers, Team Leaders, and staff.

• Develop and execute collection strategies that align with organizational goals and financial targets.

• Use data‑driven insights to forecast trends, identify risks, and recommend strategic improvements.

• Lead change initiatives that enhance efficiency, compliance, and overall performance.

• Oversee daily operations to ensure timely, accurate, and effective collection activities.

• Establish and monitor KPIs, service levels, and productivity standards for the department.

• Optimize resource allocation, including staffing, technology, and workflow design, to maximize output.

• Ensure adherence to internal policies, regulatory requirements, and industry best practices.

• Partner with Finance, Billing, Legal, Client Service, and other departments to resolve complex issues and support business needs.

• Serve as a subject‑matter expert on collections strategy, process, and policy for internal stakeholders.

• Represent the Collections function in firmwide initiatives, committees, and strategic discussions.

• Coach, mentor, and develop Managers and Team Leaders to build a high‑performing, growth‑oriented culture.

• Conduct performance evaluations, identify skill gaps, and implement training or development plans.

• Promote accountability, engagement, and continuous improvement across the team.

• Oversee the resolution of escalated or high‑risk accounts, applying expert judgment to mitigate financial exposure.

• Identify systemic issues and implement corrective actions to reduce future risk.

• Ensure strong internal controls and audit readiness across all collection processes.

• Prepare and present regular reports on collections performance, trends, and strategic initiatives to senior leadership.

• Analyze portfolio performance to identify opportunities for improvement or intervention.

• Leverage technology and analytics tools to enhance reporting accuracy and operational transparency.

• Bachelor's Degree in Business Administration, Finance, Accounting, Management or related field

• 8+ years of progressive experience in collections, credit management, accounts receivable, or a related financial operations discipline, with progressively increasing responsibility, and 3+ years of leadership experience managing teams.

• Ability to communicate clearly and consistently, honors commitments, and presents insights in a compelling and influential manner.

• Deep functional and technical knowledge of collections processes, regulations, compliance requirements, and industry best practices.

• Maintains high productivity, takes personal responsibility, and consistently delivers high‑quality, timely, and collaborative work.

• Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect

• The opportunity to innovate and do work that motivates and engages you

• A collaborative environment focused on enabling you to further your career growth and continuous professional development

• Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing

• Flexibility to do impactful work and the time to enjoy your life outside of work

• Opportunities to connect and learn from professionals from different backgrounds and with different cultures

Benefits Information:
Cherry Bekaert cares about our people. We offer competitive compensation packages based on…