Project Logistics Manager – Execution

About Serve Freight

Serve Freight is an execution-led logistics company focused on complex, time-sensitive, and coordination-heavy freight programs. One of our core divisions specializes in project logistics, where accountability, communication, and delivery discipline matter more than rate shopping.

We support customers who need a single owner to run multi-vendor, multi-site logistics programs without chaos.

The
Project Logistics Manager – Execution owns end-to-end execution for project-based logistics programs once a deal is signed. This role is accountable for planning, coordination, vendor management, financial awareness, timeline adherence, and client communication across complex logistics initiatives.

You are the single owner responsible for turning a signed scope into a clean, well-run operation.

• This is not a transactional brokerage role.
• This is not a PMO or IT project management role.
• This is an execution ownership role.

This is a
full-time, ongoing position supporting both active programs and future project logistics initiatives as the Serve Projects division scales.

Project Planning & Program Setup

• Translate signed scopes into executable project plans with clear milestones, owners, budgets, and timelines
• Build load schedules, delivery sequencing plans, and site readiness checklists
• Coordinate transportation, warehousing, final-mile, and site delivery requirements
• Establish program-level SOPs, communication cadence, and escalation paths at kickoff
• Set up projects in the company’s TMS and supporting execution tools

Project Execution

• Own end-to-end execution for project freight, including phased deliveries, time-sensitive moves, and complex routing
• Coordinate with carriers, warehouses, ports, rigging crews, and site contacts
• Manage daily execution updates, exception handling, and recovery planning
• Maintain clean execution records including timestamps, PODs, permits, and closeout documentation
• Be physically present on-site at ports, yards, warehouses, or customer locations when execution requires hands-on oversight

Client Communication & Accountability

• Serve as the primary execution contact for assigned programs
• Provide proactive updates rather than reactive explanations
• Run operational calls based on program complexity and customer expectations
• Escalate risks early with clear options, trade-offs, and recommendations
• Manage carrier, warehouse, and service-provider performance
• Ensure vendors are aligned to scope, timelines, budgets, and service expectations
• Hold partners accountable to agreed service levels
• Support onboarding, compliance, and documentation requirements as needed
• Track execution-related costs and scope changes in partnership with leadership
• Support billing accuracy, documentation, and project closeout
• Ensure programs close cleanly with reconciled charges and complete records
• Track execution KPIs such as on-time performance, exceptions, recovery actions, financial variances, and closeout timing
• Identify recurring issues and contribute to SOP and execution playbook improvements
• Partner with leadership to improve repeatability and scalability of project operations

• Projects launch cleanly with clear ownership, expectations, and financial awareness
• Clients feel informed without needing to chase updates
• Issues are surfaced early and resolved decisively
• Programs close out cleanly with accurate billing and documentation
• Customers trust Serve Freight to run future project logistics programs

• 3 to 7 years of experience in logistics operations or project-based freight coordination
• Experience managing multi-vendor, coordination-heavy logistics programs
• Working knowledge of transportation and warehousing operations
• Experience working in a TMS environment
• Strong communication, prioritization, and execution skills
• Willing and able to be on-site at ports, yards, warehouses, or customer locations when required, including wearing appropriate PPE such as steel-toe boots and reflective vest

• Project logistics, heavy coordination, or time-critical execution environments
• Port-related operations or multi-site programs
• Experience acting as the single accountable owner on complex logistics initiatives
• Familiarity with project coordination or execution tools (e.g., Click Up or similar systems)
• Execution-focused and highly organized
• Comfortable holding partners accountable
• Builder mindset with interest in improving systems and processes

Serve Projects is a core growth engine for Serve Freight. This role directly impacts customer outcomes, repeat business, and our reputation as an execution-led logistics partner. You are the person who makes complex logistics work in the real world.