Program Manager

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• Contract & Compliance Management
• Serve as the primary contract manager and point of contact for Mecklenburg County requirements and deliverables, including all contract terms.
• Ensure full compliance with all contract terms, including reporting timelines and deliverable schedules.
• Coordinate the completion and submission of required documentation: insurance, licenses, certifications, and training attestations.
• Track and manage contract modifications, budget reallocations, and amendment processes.
• Maintain comprehensive project documentation: timelines, status reports, risk assessments, and compliance records.
• Facility Implementation & Launch Readiness
• Develop and execute a comprehensive implementation plan with critical path milestones for the tentative April 2026 launch.
• Coordinate facility setup (furniture, equipment, supplies, technology).
• Ensure facility meets all North Carolina DHHS licensing requirements for Residential Child Care Facilities (10A NCAC 70I and 70J) prior to launch.
• Oversee the development of all operational policies, procedures, and protocols (e.g., crisis management, emergency evacuation, medication administration).
• Coordinate with the County on facility maintenance, utilities, and security systems.
• Staffing & Team Development
• Lead the comprehensive recruitment strategy for all facility positions.
• Develop and implement a staff onboarding program, including mandatory trauma-informed care, crisis intervention, and de-escalation training.
• Ensure all staff complete required background checks, criminal history checks, drug screening, and mandatory County training within 10 days of contract execution.
• Program Model Implementation
• Create the overall facility program for emergency placement services.
• Develop a framework for psycho-educational/life skills programming (minimum 3 sessions per week) and recreation/enrichment activities.
• Establish food and nutrition menus and family engagement/communication protocols.
• Stakeholder Communication & Coordination
• Act as the primary liaison among FSA leadership, site staff, Mecklenburg County (YFS), and community partners.
• Facilitate weekly status meetings with the County Project Manager and key stakeholders.
• Establish relationships with community service providers, healthcare facilities, schools, and MCO partners.
• Develop communication protocols for emergency notifications, critical incidents, and AWOL situations.
• Financial & Budget Management
• Monitor budget utilization against the approved line-item budget and manage startup budget allocation.
• Coordinate the invoicing process, including payroll documentation and expense tracking.
• Identify and communicate potential budget amendments or reallocations.

• Education & Experience
  • Required:
    
    Bachelor's degree in Social Services, Human Services, Social Work, Psychology, or related field.
  • Required:
    
    Minimum 3 years of supervisory and program management experience in residential child care, child protection, or a similar setting.
  • Preferred:
    Master's degree in a related field.
  • Preferred:
    Previous experience with North Carolina child welfare system, licensing, and implementing new programs/facilities from startup.

• Knowledge & Expertise
  • Demonstrated experience managing government or large-scale contracts, including budget oversight and reporting.
  • Comprehensive knowledge of North Carolina child service regulations (10A NCAC 70I/70J).

• Skills & Competencies
  • Project Management:
    Proven ability to manage complex, multi-stakeholder projects with strict timeline.
  • Leadership:
    Strong supervisory, team-building, and collaborative skills.
  • Administration:
    Exceptional organizational skills and attention to detail.
  • Communication:
    Excellent written and verbal communication for internal and external reporting.
  • Problem-Solving:
    Strategic thinking and creative problem-solving abilities.
  • Flexibility:
    Ability to work independently, manage multiple priorities, and adapt to change.

• Valid driver's license and reliable transportation.
• Ability to pass comprehensive background checks, including criminal history and drug screening.
• Flexibility to work evenings, weekends, and be available for on-call support during the critical implementation phase.
• Commitment to Family Services of America s mission, values, and cultural competency.

Employment Type:

Full Time

Years

Experience:

5 - 10 years

Salary: $28 - $32 Hourly

Bonus/Commission:
No