Director of Homeowner Services

Position

Director of Homeowner Services (Administrative)

Director of Homeowner Services
Habitat for Humanity of the Charlotte Region

3816 Latrobe Dr., Charlotte, NC 28211

• Exempt | Full-Time
• Monday–Friday
• Salary Range: $85,000–$90,000 annually

Why Join Habitat for Humanity of the Charlotte Region?

At Habitat Charlotte Region, we believe everyone deserves a safe, affordable place to call home. When you join our team, your work directly supports families and strengthens neighborhoods across our community.

Together we build community impact. Since our inception in 1983, we have served over 5,000 local families
, proving that affordable housing changes the trajectory of our entire region. Our work is driven by a commitment to community strength, marked by:

• 2,100+ New homes sold to local families.
• 1,600+ Families served through critical home repairs.
• 325 Existing homes renovated to maintain safe, affordable housing.

Join us and be part of a team that has been transforming the Charlotte Region for over four decades.

In addition to meaningful work, Habitat Charlotte Region offers competitive compensation, comprehensive benefits, and a healthy work-life balance—because caring for our community starts with caring for our people.

The Director of Homeowner Services provides strategic leadership and operational oversight for Habitat Charlotte Region's Homebuyer Program. This role leads the Family Services Education (Financial Education & Outreach), Family Selection (application processing, underwriting, and approvals), and Family Support teams
, ensuring that Home buyers-in-Process (HIPs) are prepared, educated, supported, and empowered for successful home ownership.

The Director ensures all homebuyer applicants are selected, processed, educated, and supported in full compliance with Habitat Charlotte Region policies, Habitat for Humanity International (HFHI) requirements, and applicable federal and state real estate and mortgage lending laws, including the Federal Fair Housing Act, ECOA, TRID, RESPA, FCRA, and HMDA.

• Directly supervise, mentor, and lead the Financial Services Education Manager, Family Selection & Support Manager, and Neighborhood Relations & Support Senior Supervisor
• Ensure Homeowner Services production goals and financial education outcomes are achieved
• Collaborate with Construction, Grants, and Development teams by providing reports, data, KPIs, and family impact stories for funding and programming, including quarterly and end-of-year HFHI reporting
• Co-facilitate quarterly Family Services Committee meetings with the VP of Family Services, including preparation meetings with the Committee Chair
• Ensure quarterly and annual family-served goals are met
• Lead continuous process improvement efforts to increase efficiency and expand service capacity
• Ensure compliance with Fair Housing and Equal Opportunity laws related to the mortgage lending process
• Research, develop, and recommend policies and procedures to maintain compliance with state, federal, and HFHI requirements
• Manage departmental budgets, monitor expenses, and implement corrective actions as needed
• Identify, recruit, and support volunteers serving on the Family Services and Neighborhood Reinvestment Committees

• Provide outcome-based leadership for recruitment and promotion of HCR's Homebuyer and Financial Education programs
• Promote programs to community partners and organizations throughout the HCR service area
• Collaborate with the VP of Family Services on application appeals and complex eligibility decisions
• Promote HCR's Money Matters Financial Education program to applicants facing significant barriers to home ownership
• Address and resolve escalated issues involving financial education participants, HIPs, and Habitat homeowners
• Ensure outreach and education efforts occur throughout the entire HCR service area
• Assist with identifying volunteer opportunities for partner families
• Support grant reporting, audits, compliance efforts, and special projects as needed
• Perform other duties as assigned

• Bachelor's degree from a four-year college or…