Property Manager

Overview

Title:

Property Manager

Reports To:

District Manager
Department/Division:
Blue Horizon
FLSA Status:
Exempt

Responsible for overall management, maintenance, operations, admissions, and profitability of one or more multifamily communities. The incumbent will provide regular reports on fiscal and occupancy status, monitor budgets, prepare reports of activities and fiscal status, and monitor operating practices and procedures. The incumbent is responsible for attracting, guiding, developing, and mentoring high-performing teams while promoting and acting in accordance with the Charlotte Housing Authority’s ("CHA" or "Agency") policies and procedures, ensuring a culture of workplace excellence for all team members.

This position supervises Assistant Property Managers along with property administrative and maintenance staff. The incumbent is accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets. The incumbent understands the Property Management industry, competition, and market and applies this knowledge to improve results at an assigned property.

The duties listed below illustrate the various types of work that may be performed.

• Recruits, develops, and manages a successful team and leads team members in achievement of relevant goals. Consistently uses successful techniques and company directives to screen, hire, orient and train new personnel and creates a workplace environment that supports the Agency’s commitment to being a great place to work and encourages individual and team accountability.
• Plans weekly/daily office staff schedules and assignments and coordinates maintenance schedule and assignments with Maintenance Lead.
• Strategically plans and meets individual and community performance goals consistent with market conditions. Achieves market results that exceed submarket occupancy and rent growth performance by utilizing marketing strategies to secure prospective residents and ensuring the property is rented to full capacity.
• Assists in achieving maximum rent receivable collections for all properties by monitoring tenant account receivables, filing court orders, and attending court as needed. Participates in the Agency’s fraud prevention program by employing rent review, income verification, counseling, and, when necessary, prosecution.
• Ensures property staff provides exceptional customer service at every contact, addresses resident concerns promptly, and maintains a professional image at all times.
• Ensures distribution of all Agency or community-issued notices (e.g., bad weather, emergency, etc.).
• Leads the team in effective outreach marketing; monitors social media and online marketing to increase potential applicants.
• Oversees staff in following a safety-first principle and ensures unsafe conditions are corrected timely; ensures community compliance with safety, industry, and regulatory requirements; implements community policies.
• Ensures required safety measures are in place at assigned property and acts as a liaison to the police department when required. Attends meetings with Charlotte-Mecklenburg Police Department and other stakeholders as necessary.
• Effectively leverages resources to achieve desired results. Prepares and implements procedures and systems within Agency guidelines to ensure orderly, efficient workflows.
• Builds working relationships with staff and supports professional development by providing timely coaching and feedback. Ensures staff efficiency through ongoing training, instruction, counseling, and leadership.
• Administers action plans consistently and in a timely manner when performance problems arise, communicating with the District Manager, Senior Vice President of Portfolio Management, and Human Resources, and terminates staff when necessary.
• Oversees new development or rehabilitation of a community (e.g., market surveys/strategies, input to development/construction teams, walkthroughs, punch-out, etc.).
• Works with Planning and Development to ensure modernization/construction aligns with residents’…