Operations Manager

Operations Manager page is loaded## Operations Manager locations:
Charlotte, NCtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 15, 2026 (30+ days left to apply) job requisition :
R5017
** Circus Trix, LLC dba
**** Defy
* *** Assistant General Manager
**** Full-time, Onsite
**** JOB DESCRIPTION
**** POSITION OVERVIEW
** The Assistant General Manager (AGM) position is a developmental role designed to provide the tools, training, and guidance necessary to become a future General Manager (GM) at Defy.  The goal of the AGM is to master all aspects of running park operations while developing a solid foundation and demonstrated understanding in the areas of people and revenue management.  The AGM works under the supervision and guidance of the GM and plays a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.

** QUALIFICATIONS**
* ** 18 years of age or older and completed high school diploma or equivalent education.
*** A minimum of 1 year of supervisory or management experience.
* A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
* Demonstrated success in the execution of Sky Zone’s Core Competencies.
* Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone’s Leadership Competencies.
* Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
* Available to work nights, weekends, and holidays as needed.
* Reliable, coachable, self-motivated, and organized.
** PHYSICAL REQUIREMENTS
*** Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.
* Ability to lift and/or move a minimum of 20 pounds.
* Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

** RESPONSIBILITIES
* * Under the supervision and guidance of the General Manager, the AGM will assist with the oversight in 5 areas that make our parks stand out:

Leadership –
* Lead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.
* As second in command to the GM, assume the role of Leader on Duty, and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback.
* Become an expert in park operations and systems, safety, guest experience, people management.

People (Team & Guests) –
* Be a hands-on leader and role model willing to learn and execute every position in the park.
* Support the GM in selecting talent through interviewing, hiring, and onboarding new Team Members.
* Help to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.
* Assist in managing Team Member performance through accountability, recognition, and rewards; effectively manage employee relations with the support of GM and HR if necessary.
* Coordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.
* Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes.
* Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing NPS (Net Promoter Scores) and Guest/Member feedback.

Membership & Sales –
* Deliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.
* Manage the membership experience and Member community through assisting in the organization of Member VIP events and touchpoints throughout the in-park experience.
* Share your creative ideas and best practices for ways to increase the park’s profit.
* Partner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals.
* Develop an understanding of park P&L’s and…