Lending Operations Senior Manager

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we’re best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free.

Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

* Banking services provided by MVB Bank, Inc., Member FDIC

The Lending Operations Senior Manager will bear responsibility for the comprehensive management and oversight of all facets of Credit Karma Money’s (CKM) lending operations, with a specific emphasis on adherence to all pertinent rules and regulations. This individual will be tasked with establishing and enhancing operational compliance pertaining to CKM’s lending products. This role necessitates close collaboration with product, member success, deposit operations, engineering, legal, compliance, and risk teams, and will serve a critical leadership function in identifying, assessing, and mitigating risks to ensure a compliant first line of defense.

This position will cultivate a culture of compliance, ethical conduct, and risk awareness, while simultaneously safeguarding CK’s reputation and financial stability.

• Process Development and Implementation: In conjunction with product, engineering, risk, member success, and other teams, develop, implement, and maintain a thorough review process of lending regulations, accompanied by up-to-date procedures and compliance training materials for CK lending products.
• Development and Training:
  • Establish unambiguous roles and responsibilities for the development of a centralized lending operations functions encompassing various lending products and credit disputes.
  • Coordinate the development and delivery of ongoing education pertaining to applicable regulations and banking policies and procedures for lending team members and member success agents.
• Regulatory Compliance:
  • Ensure that all lending operations comply with federal, state, and local regulations.
  • Oversee regulation-specific reviews, identify issues and patterns, conduct root cause analysis, and formulate informed proposals and/or decisions related to risk management and compliance resolution.
  • Supervise the implementation of corrective actions and validation as required.
  • Serve as a first line of defense compliance resource for lending operations.
• Continuous Monitoring: Work with Internal Monitoring team to ensure continuous monitor and endeavor to enhance first-line compliance accuracy, anchored in regulatory standards and guidance, promoting automation where feasible, and ensuring consistency and effectiveness.
• Reporting and Analysis: Prepare and present analyses on adherence to applicable regulations to our banking partners and management, including trend analysis and any necessary remediation.
• Audit & Examination Coordination: Work with internal Monitoring to coordinate and provide responses for internal audit or regulatory examination requests and findings, both internal and external.
• Manage compliance-related vendor relationships and support/influence loan vendor relationships.
• Support additional initiatives and strategic projects beyond the normal scope as needed.
• Maintain the utmost confidentiality with all information obtained.
• Collaborate with partner bank(s) as necessary to address new products, risks, and issues related to lending.

• Lead a team of subject matter experts, providing guidance and mentorship, and fostering a conducive working environment.
• Conduct regular one-on-ones to align cultural and business objectives, prioritize critical tasks, and coach for high performance.
• Facilitate execution through effective situational leadership tools.
• Support engagement and action by actively listening to team member feedback — identifying what is effective and what is not —…