Senior Transition Community Manager

Community Association Management | Full time

Charlotte, United States | Posted on 01/29/2026

With decades of dedicated experience across the Carolinas, we provide exceptional community management services through innovation, integrity, and a commitment to excellence. Our team is made up of passionate professionals who work together to advance the common cause:
supporting the neighborhoods and communities we serve with care, transparency, and accountability.

Whether it’s through our proactive Community Managers, knowledgeable Compliance Inspectors, or compassionate Resident Services Advisors, every member of our team plays a vital role in improving the quality of life for the communities we support.

We foster a culture of collaboration, professional growth, and service excellence — because when our team thrives, our communities do too.

Join us and be part of something meaningful.

community association maintenance is a division of community association management.

At Community Association Management, we believe that leadership,integrity, and accountability are the pillars of strongcommunities. Our WHY is to creatively find solutions and overcome challenges sothat we can work together to advance the common cause.

Asa Senior Transition Community Manager ,you’ll play a critical role in stabilizing new communities and strengthening client relationships during their onboarding andearly partnership with Community. You’ll serve as a trusted advisor and hands-on operator —identifying and resolving inherited issues, rebuilding confidence,and preparing associations for successful long-term management.

This position is designed for a seasoned,credentialed leader (PCAM, or CMCA and AMS preferred) who thrives on solving complex challenges, mentoring others, and driving operational excellence across departments.

The Senior Transition Community Manager serves as the interimportfolio manager for newly onboarded full-service associations. This role ensures that every new community’s transition intomanagement is seamless, issues are documented and resolved, andthe association is fully stabilized before being assigned to itspermanent Community Manager.

The position also acts as a bridge between Operations,Accounting, Maintenance, Resident Services, and Compliance ,ensuring communication and accountability across all departmentsduring the transition period.

Transition Management & Onboarding

• Serve as the primary manager for new full-service associations during onboarding.
• Conduct comprehensive reviews of governing documents, contracts,budgets, and prior management files.
• Identify, document, and prioritize legacy issues (financial,maintenance, legal, or procedural).
• Collaborate with department heads to resolve outstanding issues efficiently before handoff.
• Prepare transition reports and client summaries for the assigned permanent Community Manager.
• Establish early trust and communication with each Board, ensuring confidence in our management process.

Community Leadership & Client Engagement

• Lead the initial Board and transition meetings, setting expectations for service, communication, and reporting.
• Provide expert guidance on governance, budgeting, maintenance, and operations.
• Deliver proactive updates and transparent reporting to Boards throughout onboarding.
• Work closely with Operations, Accounting, Maintenance, Resident Services, and Compliance teams to ensure alignment.
• Serve as a central point of coordination for transition activities, insurance claims, and vendor management.
• Partner with Maintenance to expedite urgent repairs and improve quality control.
• liaise with insurance partners to streamline renewals and claims for new communities.

Risk Mitigation & Process Improvement

• Collaborate with leadership on best practices for onboarding, transition documentation, and client handoff.
• Partner with potential in-house counsel on legal and risk-related items during community onboarding.
• Support the development of training materials for new…