Manager Membership Services Commercial Operations

Manager Membership Services Commercial Operations

paid time off, tuition reimbursement, 401(k)

United States, North Carolina, Charlotte

What you will be doing:

The Manager leads the Membership department's daily operations and long-term strategy, focusing on successful member enrollment through the Customer Relationship Management (CRM) system. Responsibilities include supervising staff, overseeing member data processing, and ensuring accurate rostering. The role requires strong collaboration across departments for effective project implementation and integrated member profiles, problem-solving for alternative rostering solutions, and compliance with data auditing standards.

The Manager works closely with members, sponsors, and internal teams to understand member needs and maintain data accuracy. Additionally, the Manager is expected to engage in continuous learning and adapt to new practices and technologies as the business environment changes.

As part of the role, the Manager is responsible for leading change management initiatives within the team. This includes communicating upcoming changes clearly, facilitating/planning training and support, and fostering a positive attitude toward new processes and technologies. The Manager works to ensure that team members are engaged and prepared for transitions, addressing concerns and feedback proactively to minimize disruption and maintain productivity during periods of change.

Responsibility #1 - 30%

• Retains relevant select individual account assignments to preserve up-to-date business process knowledge and ensure ongoing familiarity with current procedures and member needs.
• Manages workflows to meet deadlines, maintains accurate roster data, and ensures prompt responses to requests while collaborating regularly with the team.
• Analytically evaluates escalations and proposes well-defined, appropriate solutions.
• Assesses performance and sets goals for the membership team to drive continuous improvement, ensuring alignment with department objectives and supporting individual professional growth.

Responsibility #2 - 30%

• Sustains the competencies and expertise of the membership staff through training and development.
• Prioritizes clear communication, regular feedback, ongoing training, and access to accurate data to identify and solve workflow challenges, fostering collaboration and continuous improvement for efficient and effective membership operations.
• Work closely with external members/sponsors & internal field teams to ensure a full understanding of member needs and data accuracy.
• Utilizes various reports such as duplicate checks, hierarchy reports to provide sponsor members with a high level of data accuracy for the members which they enroll.

Responsibility #3 - 25%

• Oversee member transfers by auditing forms, providing clear feedback, updating contacts, and ensuring timely, accurate processing.
• Review daily inputs of member enrollment and transfers to satisfy record keeping expectation and SOX compliance.

Responsibility #4 - 15%

• Maintain up-to-date team process documentation
• Conduct regular assessments of workloads to facilitate optimal assignment adjustments and ensure alignment with individual interests

Work Experience: Years of Applicable Experience - 5 or more years

Education: High School Diploma or GED (Required)

Skills:

• Strong business acumen
• Effective people management
• Managing high-performing teams
• Sound decision-making
• Project management
• Time management
• Relationship management

Experience:

• Dynamics/other CRM
• Strong Microsoft Office Experience - Excel (intermediate/advanced/expert), Word, PowerPoint, Outlook

Education:

• Bachelor's degree

Additional

Job Requirements:

• Remain in a stationary position for prolonged periods of time
• Be adaptive and change priorities quickly; meet deadlines
• Attention to detail
• Operate computer programs and software
• Ability to communicate effectively with audiences in person and in electronic formats
• Day-to-day contact with others (co-workers and/or the public)
• Making independent decisions
• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Working Conditions:

Air conditioned office space

Travel Requirements:
No travel required

Physical Demands:
Sedentary:
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

Premier's compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier's internal salary range for this role is $90,000 - $150,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets,…