Custodial Account Manager

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$55,000.00/yr - $65,000.00/yr

HES Facilities Management is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, TN we pride ourselves on building best‑class programs for custodial, maintenance, ground and landscaping services.

Want to become part of a winning team with opportunities for growth, career development and advancement? HES Facilities is proud to provide an environment where we support you and your drive for success. We have a passionate commitment to learning and investing in our associates looking to accelerate their careers. We offer a wide range of employment opportunities for professionals and entry‑level candidates who share our core values.

HES Facilities Management is an equal opportunity employer. HES Facilities Management does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

This is a Full‑Time position with benefits. Candidates are subject to pre‑employment check, drug test, and fingerprinting!

• Custodial Supervisor acts as an ambassador for our company values and philosophy, and implements and maintains all necessary programs to achieve Corporate Mission and Goals. Facilitates and coordinates all key personnel and technical/operational processes to ensure internal and external customer satisfaction.
• Responsible for organizing, scheduling, assigning and performing daily work routines.
• Team leader for safety in work area assigned. Responsible for training all employees in safety‑related issues. Discuss all safety issues and provide proper personal protective equipment. Investigate accidents and make determinations as to the cause of injuries. Reporting all concerns and injuries.
• Provides on‑the‑job training for new employees with regard to every phase of their job, which includes equipment and chemical usage. In addition, provides continuing training using on‑the‑job coaching methods for current employees.
• Manages equipment and consumables.
• Works with department management team to ensure an adequate supply of products and chemicals are readily available for staff use.
• Communicates effectively in regards to requests, work orders and any other element of the job.
• Coordinate and provide assistance for building emergencies (such as fire/flood clean‑up, snow/ice removal, etc.).
• Must be able to plan and perform major cleaning operations, supervising assigned work projects, and coordinate major work projects with the manager and/or assistant manager and following up on.

• Supervise Custodians on a daily basis with regard to quantity and quality of work. Inspect all assigned areas frequently to ensure that individual and building inspections meet service level quality standards, utilizing computer‑aided inspection systems and other department provided tools, etc. Supervise other related work as required.
• Disciplines and counsels staff in disciplinary actions. Advises office when verbal & written disciplinary actions have been given. Jointly meets with employee and manager when problem warrants written warnings.
• Perform other duties as assigned.

• College degree preferred but not required.
• Minimum of 1‑year supervisory experience. Custodial knowledge.
• Computer literacy.
• Basic mechanical knowledge.
• Good oral and written communication skills.

Mid‑Senior level

Full‑time

Management and Manufacturing

Facilities Services