Manager, Operations

About the Job

Leads local, commercial, and short-haul move operations with a focus on quality, efficiency, and customer satisfaction. Oversees warehouse operations, staffing, safety compliance, budgeting, and claims management, while supporting HR and training initiatives.

Job Duties

You'll take the lead in driving high-quality, efficient moving operations across local, commercial, and short-haul services. You'll be responsible for managing day-to-day warehouse activities, planning workforce needs throughout the year, and ensuring full compliance with safety standards and fleet maintenance requirements. You'll also handle claims in coordination with the corporate quality team to ensure prompt and fair resolutions.

In this role, your focus will be on delivering exceptional service while keeping costs in check and customers satisfied. You'll work closely with the General Manager to shape branch strategies and monitor budgets. In addition, you'll take charge of recruiting and developing warehouse staff, and you'll lead training initiatives in partnership with the corporate office to strengthen team performance and support continued growth.

Qualifications and Skills

Education/Work Experience/Certificates

• Eight to ten years of operations experience in the moving and storage industry
• Valid driver's license
• Valid operator's license
• Certified Weight Master and trainer

Skills

• Customer Focused
• Collaborative

• Communicative
• Resilient
• Strive for inclusion of others
• In-depth understanding of industry best practices and efficiencies
• Critical thinker
• Solution-finder
• Organized
• Knowledge of DOT regulations and requirements

Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment.