Director of Specialized Services

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

The Director of Specialized Services plays a key leadership role in advancing our company’s lean operating system and sustaining operational excellence across multiple high-impact service functions — including the Component Rebuild Center, Compact Construction Equipment Service, Hydraulics Express, and Technical Service departments.

Reporting directly to the Vice President of Service, this role is responsible for driving safety, quality, efficiency, profitability and customer satisfaction through disciplined execution, structured problem-solving, and visual management. The Director will model and reinforce lean behaviors — ensuring standardized work, SQDC boards, and tiered accountability processes are consistently practiced across all service operations.

This position also serves as a succession role within the organization, and candidates should demonstrate strong leadership capability, commitment to personal development, and potential for future advancement.

• Provide strategic direction and leadership for the Specialized Services team, ensuring alignment with the company’s Service growth, profitability, and customer loyalty objectives.
• Partner closely with the VP of Service and cross-functional leaders in Sales, Rental, HR, IT, and FP&A to ensure seamless integration of processes and enterprise-wide collaboration.
• Champion the company’s lean management system, ensuring standardized processes, visual controls, and problem-solving routines are embedded, sustained, and continuously reinforced.

• Partner with EHS leadership and the Service Safety Manager to ensure all operations maintain compliance with regulatory and company safety standards.
• Lead by example in promoting a safety-first culture, leveraging tools such as Job Safety Analysis (JSA), Near-Miss Reporting, and Stop Work Authority to identify and control risk.
• Conduct layered safety checks, Gemba safety walks, and periodic safety stand-downs to reinforce safe behaviors, correct hazards, and strengthen workplace safety practices.
• Collaborate with department leaders to ensure consistent execution of safe work procedures, contamination control measures, and environmental compliance across all Specialized Services departments.
• Ensure all employees, leaders, and technicians receive proper safety training and are held accountable for maintaining a clean, organized, and hazard-free work environment.

• Conduct regular Gemba walks to engage directly with front-line employees, verify adherence to standard work, and identify opportunities to sustain performance and eliminate waste.
• Deploy and coach the use of visual management tools such as SQDC boards, tiered huddles, and KPI dashboards to drive clarity, communication, and accountability.
• Facilitate and mentor structured problem-solving activities (Root Cause Analysis, 5 Whys, Fishbone, A3 Thinking) to maintain process stability and address recurring challenges.
• Lead Kaizen events and Rapid Improvement Workshops (RIWs) targeting value streams such as work order flow, technician utilization, and parts coordination.
• Collaborat…