Managing Director - ServiceNow Markets and Solutions Lead

Managing Director - Service Now Markets and Solutions Lead page is loaded## Managing Director - Service Now Markets and Solutions Lead locations:
Charlotte time type:
Full time posted on:
Posted Todayjob requisition :
JR117473

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally.

There’s no one like you and that’s why there’s nowhere like RSM.RSM US LLP is seeking a Service Now Markets Lead at the Managing Director level to drive the growth and success of our Service Now alliance business. This leadership role is responsible for working directly with our alliance go-to-market (GTM) team, collaborating across service lines, managing relationships with Service Now and key ecosystem partners, and delivering projects for key clients.

The Markets and Solutions Lead will work as part of the delivery practice, focusing on expanding consulting and managed services revenue, activating the market, and ensuring operational excellence. As a Managing Director, this role also models RSM’s core values and behaviors, drives profitability, and cultivates talent and client relationships.
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* Key Responsibilities:

**** Client Engagement & Delivery Leadership
*** Champion client engagement by developing and nurturing trusted relationships with key accounts, stakeholders, and senior client executives.
* Lead business development activities to activate accounts, execute targeted campaigns, and originate deals that address client needs and drive partner-sourced opportunities.
* Collaborate with delivery teams and account teams to ensure alignment with client objectives and deliver tailored solutions that maximize value from the Service Now platform.
* Collaborate with Solution leaders to develop compelling cross-functional solutions that leverage the breadth of the Service Now platform.
* Continuously deliver quality work and foster client success, ensuring sustained account growth and ongoing value realization from Service Now investments.
* Gather and leverage client and project feedback to inform go-to-market strategies, solution development, and delivery excellence.
* Execute regular business reviews with Service Now and clients to assess progress, identify opportunities, and reinforce strategic partnerships.
* Build a library of client success stories and delivery credentials, showcasing the impact and value delivered to clients.
** Strategic Growth & Alliance Management
*** Lead the execution of GTM strategy to achieve hypergrowth targets for priority offerings, service lines, and industries.
* Build and manage relationships with Service Now, RSM, and alliance partners to drive pipeline and revenue growth.
* Serve as the primary conduit for RSM to Service Now and the partner ecosystem, coordinating partnership strategy, co-sell pursuits, and program goals.
* Foster adoption and growth of the Service Now practice in emerging markets and countries.
* Platform Strategy & Innovation
* Lead offering ideation, development, and collateral creation.
* Launch offerings jointly with Service Now into the market, to clients, and across the RSM organization.
* Define and execute “Co-” motions with Service Now’s product business units, industry GTM, field sales, and marketing teams (e.g., co-build, co-market, co-sell).
* Drive large, strategic co-sell pursuits and support the build of Service Now practice and revenue.
* Talent Development & Team Leadership
* Build and lead a GTM team that combines business development, alliance relationship directors, marketing/communications, and reporting/operations.
* Collaborate with other service lines to grow joint revenue related to Service Now.
* Recruit, mentor, and retain a diverse, inclusive team of qualified leaders and professionals, fostering a culture of excellence and stewardship.
* Model RSM’s core values of respect,…