Operations Manager

The Operations Manager will be one of the first hires in Entrusted’s new Charlotte, NC branch, playing a key role in helping launch and scale our presence in this market. This is a unique opportunity to join a growing company at the ground level of a new expansion, where your impact will be felt immediately and your growth path will be clear.

Starting compensation for this role is targeted at 75k-100k base pay + small bonus tied to hitting revenue goals & performance.

The Operations Manager is responsible for building and overseeing Charlotte’s mitigation operation by establishing process effectiveness, developing a high-performing field team, ensuring profit goals are met, and fostering a culture consistent with Entrusted’s core beliefs and values. The role will also support construction needs as well as the location continues to expand.

This hands‑on role supports day‑to‑day restoration operations by helping ensure jobs are completed efficiently, safely, and in alignment with what was promised to clients.

• Preferred: 2+ years of supervising/managing people, ideally in field services, operations, or similarly fast-paced environments
• Must be willing to work in a “blue collar” environment
• Builds strong customer relations and delivers customer‑centric solutions
• Makes good and timely decisions
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Providing direction, delegating, and removing obstacles to get work done
• Holding self and others accountable to meet commitments
• Consistently achieving results, even under tough circumstances
• Developing people to meet both their career goals and the organization's goals
• Building strong‑identity teams that apply their skills and perspectives to achieve common goals
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Developing and delivering multi‑mode communications that convey clear understanding of the unique needs of different audiences

• Establish and execute mitigation processes consistent with Entrusted’s operational standards
• Oversee daily mitigation operations to ensure efficiency, quality, and profitability
• Monitor job performance, timelines, and costs to meet revenue and gross profit goals
• Identify and implement process improvements as the branch scales

• Direct and support field team members in a fast‑paced, hands‑on environment
• Coach, develop, and hold team members accountable for performance and results
  
  Help build a strong, engaged team culture aligned with Entrusted’s core values
• Support hiring, onboarding, and development of new team members

• Ensure consistent satisfaction among clients, partners, and internal stakeholders
• Collaborate closely with Sales, Construction, and Operations leadership
• Communicate clearly and effectively to align expectations as volume increases

• Foster a culture of accountability, engagement, and ownership
• Lead with integrity, sound judgment, and strong decision‑making
• Model Entrusted’s beliefs, values, and leadership traits daily

• Establish and execute processes consistent with Entrusted’s standards
• Meet/exceed revenue and gross profit goals for mitigation department
• Development of team members to help the location continue to scale
• Foster a culture consistent with Entrusted’s core beliefs and values
• Ensure consistent partner satisfaction, especially as the branch continues to scale

• Clear growth path into higher-level operations leadership
• Hands‑on experience in a mission‑driven organization
• Opportunity to make a real impact during critical moments for clients
• Supportive team culture built on integrity, accountability, and trust

Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.