Senior New Business Team Leader

Job Description

We are looking for a Senior New Business Team Leader to join Asset Mark’s high‑performing New Business Team in Charlotte, NC. The role is hybrid, requiring in‑office presence 3+ days per week.

Charlotte, NC (Hybrid – in‑office 3+ days/week)

Join a fast‑paced, high‑impact team driving excellence in wealth management. As Senior New Business Team Leader, you will inspire, prioritize, and execute independently while fostering a culture of precision, speed, and client focus.

The Senior New Business Team Leader will lead, develop, and coach up to 10 New Business Case Managers at the new Charlotte location. You will manage workflow, drive cross‑functional collaboration, coach on performance, and continuously improve processes. You will be accountable for key performance metrics such as accuracy, production, team engagement, and Advisor loyalty scores.

• Create a positive, fun, engaging, and rewarding team environment.
• Lead day‑to‑day operations and ensure service level agreements are consistently met or exceeded.
• Monitor team capacity, productivity, and volumes to optimize performance.
• Support the team by ensuring they have the content, knowledge, and resources to do their roles effectively.
• Execute team training roadmap and individualized plans for team members.
• Use process excellence to drive strategic process improvements and operational efficiencies (team leads are expected to complete Process Excellence Course Levels 1, 2 and Yellow Belt within 12‑18 months).
• Champion advisor and client‑centric service delivery.
• Exhibit strong emotional connection and professional maturity in every interaction internally and externally.
• Instill best‑in‑class case management skills and "total ownership" mindset within case managers.
• Provide personalized mentoring and development for the team.
• Ensure compliance with regulatory requirements and maintain up‑to‑date SOPs.
• Serve as a subject matter expert in account opening procedures, products, and workflow systems.
• Resolve escalated or complex client issues with professionalism and urgency.
• Collaborate cross‑functionally with internal stakeholders to enhance service delivery and process alignment.
• Communicate effectively across all levels of the organization, modeling Asset Mark’s core values.

• You are excited about developing others and seeing them reach their personal and professional goals.
• You thrive under pressure and are naturally energized by a fast‑paced, ever‑changing environment.
• You're a natural problem‑solver who loves a challenge and doesn’t wait to be told what to do.
• You can prioritize and re‑prioritize without dropping the ball and still meet your deadlines.
• You're meticulous, but you move fast and get things done.
• You can switch context quickly without losing focus.
• You take extreme ownership of your work and care deeply about delivering high‑quality results, fast.
• You're not looking for a clock‑in/clock‑out job; you want to be trusted with real responsibility.

• 4+ years in a fast‑paced case management or financial services operations role.
• 1‑3 years of leadership experience in a service and/or operations role.
• Associate or bachelor’s degree.
• FINRA licenses (SIE, Series 6 or 7, 65) – not required, but preferred.

We live by our values:
Heart, Integrity, Respect, and Excellence. You’ll be part of a high‑performing team that invests in your growth, challenges you daily, and rewards top performers with career advancement. If you’re looking for a challenging yet highly rewarding role in the financial industry, this could be the opportunity you’ve been waiting for.

• Base Salary: $85,000‑$95,000
• Annualized variable incentive target (VIC) of 12% of base salary.

Actual VIC payout is not guaranteed and will be based on performance to clearly stated goals and manager discretion.

• Flex Time Off or Paid Time/Sick Time Off
• 401(k) – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule

Asset Mark’s mission is centered around helping financial advisors make a difference in the lives of their clients. We provide holistic support through technology, consulting services, and a comprehensive suite of investment solutions. Our culture is driven by Heart, Integrity, Excellence, and Respect.

Mid‑Senior level

Full‑time

Project Management and Information Technology

As an Equal Opportunity Employer, Asset Mark is committed to building a diverse and inclusive workplace where everyone feels valued.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.