Operations Manager; Field Supervisor - Commercial Landscape Maintenance

Company Overview

Who We Are:

At Providence Landscape Group, we understand that providing great service to customers is only part of what exemplifies an exceptional company. That’s why we offer superior commercial landscape services and take the time to create outstanding client relationships. These relationships enhance the customer experience as we become valued members of your team.

Our Mission:
Our mission is to take consistent pride in our work, our company, and our customer service. We measure our success in delivering on that mission in our clients’ satisfaction and continued business.

Our Values:

• Quality – The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations.
• Integrity – To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.
• Communication – Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.

• Competitive Salary
• Company Vehicle, Cell Phone & Laptop
• Comprehensive Benefits (Medical, Dental, Vision)
• Life Insurance
• Voluntary LTD
• 401k (Match)
• PTO
• Paid Holidays
• Paid Training & Development

The Operations Manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts including labor, materials and equipment. This position reports directly to the Branch Manager and is responsible for managing a book of business at a minimum of $1 Million.

• Support company vision, policies, procedures, safety/training programs, perform accordingly and pass along to other employees.
• To be familiar with each job’s specifications and ensure compliance with quality and efficiency standards.
• Work with management team to map out the seasonal work schedules. Develop, communicate and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment and materials in a timely fashion.
• Perform inspections of equipment and vehicles to see that all is being maintained properly.
• Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions. Communicate proactively and work in concert with the Client Management team to resolve client concerns when applicable.
• Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.
• Manage and lead several teams. Assist in the hiring and successful onboarding of new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.
• Train employees on all aspects of job (safety, quality, efficiency, equipment).
• Work closely with the Branch Manager to lead the branch and meet monthly budgets.

• Quality Control Audits, 90% or better.
• Safety Inspections, 100% complete, 90% passing or better.
• Contract Renewal 95% or better.
• Quality jobs completed on time within the budgeted hours.
• Customer Surveys demonstrate favorable remarks.
• Equipment Inspections show that maintenance program is followed.
• Crews working safely and efficiently in accordance with Company standard.
• Crew leaders working at a high level with an emphasis on accountability.
• Critical field best practices are understood by all team members and followed on a consistent basis.
• Employees are being developed in accordance with the appropriate HR processes.
• Aspire best practices are followed in the area of time tracking, purchase orders and scheduling.

• Minimum of a high school diploma or GED. Bachelor’s degree in business or a related field…