Service Technician II

Charlotte, North Carolina, United States

Brand New
* LEASE-UP COMMUNITY* - The Colony


POSITION SUMMARY


The Service Technician II is responsible for assisting the Service Supervisor in all aspects of the maintenance of the property and grounds as assigned by the Service Supervisor.


MAJOR FUNCTIONAL RESPONSIBLITIES

• Common Area Maintenance
  • Patrol grounds, attend to any landscaping issues, maintain pet stations, pick up trash / debris / pet waste
  • Inspect and maintain paving, parking, curbing, curb stops, sidewalks
  • Maintain pool (if any) and all associated equipment, inspect and maintain pool fencing/gate, clean and maintain pool / clubhouse bathrooms (Check for and maintain proper chemical ratios/logs in accordance with State law)
  • Inspect and maintain site fencing / retaining walls / handrails / all other fall/trip hazards
  • Inspect and maintain exterior lights / photocells / and associated electrical components
  • Patrol and inspect for sewer backups, water main breaks, leaks, and frozen water lines. Complete necessary routine repairs when required
  • Inspect laundry facility / associated equipment and complete preventative maintenance on a routine basis
  • Inspect and maintain all other common area amenities on a routine basis
  • Report lease violations to office staff
• Unit Make Ready Process - vacant units
  • Adjust thermostats in vacant apartments for responsible energy conservation
  • Perform routine checks, repairs and replacements of typical make-ready components and any/all other required items as detailed on the punch sheet
  • Inspect vacant units for water intrusion and or other risk related issues
  • Communicate with Service Supervisor and/or Community Manager regarding any deficiencies in unit condition that have not already been identified
• Exterior Building Maintenance
  • Maintain, repair, and replace windows, doors and associated hardware including glass panes, screens, latches, locks, hinges, shutters, etc.
  • Inspect and maintain roofs, shingles, facia, soffits, flashing, gutters/downspouts, splashblocks, and associated elements consistent with company guidelines and protocol.
  • Inspect and maintain exterior siding, stair treads, handrails, patio enclosures, balconies, and all other carpentry related aspects of the property.
• Resident Customer Service and Communication
  • Exercise diplomacy, professionalism, and a cordial manner at all times in dealing with the residents, staff, management, vendors, contractors and other associates
  • Understand and demonstrate quality customer service to all residents and prospective residents by communicating in a polite and courteous manner daily
  • Always observe and abide by the requirements set forth by the fair housing authorities
  • Always work to ensure the respect, privacy, rights, and confidentiality of all residents by never disclosing or discussing any privileged information obtained because of your position or unit entry
• Occupied Apartment Maintenance – Service Requests and Scheduled Routine Maintenance
  • Complete all required documentation per company protocol when performing work in occupied units
  • Ensure that all routine service requests are completed promptly and satisfactorily within a 24-hour period (and that, consistent with the preceding bullet item, all required documentation is submitted in a timely basis consistent with protocol)
  • Perform repairs and maintenance, as requested, on all property-provided appliances including but not limited to ranges, refrigerators/ice-makers, dishwashers, water heaters, washers/dryers
  • Replace property-provided appliances when necessary
  • Perform miscellaneous minor electrical repairs as instructed by Service Supervisor
  • Perform reliable assessment and accurate determination of the source of leaks/water intrusion and take corrective action.
  • Replace/repair plumbing fixtures (including sinks, faucets, pop-ups, toilets, traps, supply lines, polybutylene piping, etc) and attend to various other plumbing-related issues such as clogged lines and water pressure issues
  • Door/window/lock repair and or replacement.
  • Carpentry repair and/or minor painting as needed.
  • Light fixture/ceiling fan/smoke-carbon monoxide detector, blind repair and or replacement.
  • Pest remediation, if not outsourced.
  • Per…