Facility Operations Team Member - Charlotte Convention Center

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region's economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Facility Operations Team Member keeps the facilities are in a constant state of readiness by ensuring the facilities are clean and in orderly condition; works to set up/break down rooms for events and maintains cleanliness of the front and back of house during events at the NASCAR Hall of Fame and the Charlotte Convention Center.

Job Responsibilities

Essential Job Duties

• Works under direct supervision of facility operations supervisor to ensure that all setup activities and custodial needs are consistent with facility wide standards for all events as needed. Making sure turnarounds and changeovers are done in a timely and quality manner.
• Sets up and breaks down tables and chairs, builds stages, move operable walls, placing barricades and other furnishings and equipment.
• Ensures work areas are properly cleaned, maintained, and refreshed using appropriate equipment and supplies before, during and after events.
• Ensures that all equipment is stored and maintained correctly and that all storage areas are clean and organized.
• Maintains the facility, performing general routine and pre/during/post event related cleaning and maintenance that includes but not limited to sweeping, mopping, spot cleaning, scrubbing, glass cleaning and vacuuming exhibit halls, meeting rooms, restrooms, hallways, stairs, office space, and building exterior, empties trash bins and transports garbage to proper disposal containers per department waste management plan.
• Conducts all required touch point cleaning, sanitizing, and disinfection protocols in accordance with the facility GBAC Star program, to help ensure a healthy and safe environment for all CRVA staff and guests.
• Assists in the general housekeeping of restrooms as needed.
• Communicates daily with management and team via two-way radio throughout scheduled work time.
• Operates equipment to include pallet jack, forklift, carpet extractor, scrubbers, riding vacuum and walk behind vacuum cleaner.
• Reports irregularities, discrepancies, injuries, property or equipment damage, loss of property and safety concerns promptly to supervisor.
• Works according to established standards, protocols, and procedures set by CRVA and department leadership.
• Conduct all operations in accordance with department safety standards.
• Adheres to department uniform and grooming standards.

• Successfully completes any required training or certifications courses deemed required by CRVA and department leadership in a timely fashion.

• Always provides excellent customer service to our clients.

• Reliable transportation is a must.

• Must be able to work flexible hours to include days, evenings, weekends, and holidays.

• Performs other duties as assigned by department leadership.

Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.

Champion CRVA's mission, vision and core values and comply with organizations policies and procedures.

Scope of Responsibility

• This job has no budgetary responsibilities.
• This job will have periodic access to confidential data including customer quotes, and company plans, designs, and programs.

Supervisory Responsibility

• This job has no supervisory responsibilities.

Knowledge and Skill Requirements

• Ability to read and interpret event set diagrams to accurately set rooms without direct supervision.
• Operates various types of equipment and knows how to properly use various chemicals and supplies associated with tasks.
• Ability to work independently with a sense of urgency, exercising good judgement and initiative as well as with a team in a fast-paced environment with a high level of accountability.
• Ability to establish and maintain effective working relationships with co-workers, the public, and other departments, and agencies.
• Ability to anticipate customer needs, builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs.
• Treats all customers and vendors with highest degree of respect and courtesy, delivers exceptional service to internal and external customers; interacts with guests in a friendly, courteous, and polite manner.
• Demonstrate knowledge or willingness to learn practices and procedures related to event set-up; typical methods and techniques for cleaning and maintaining the facilities; and proper use and care of department equipment, supplies, chemicals, and power…