Inflight Standards Specialist

Overview

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do.

We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the United Healthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

The Inflight Standards Specialist impacts PSA Airlines’ operations by creating updates and revisions to Inflight Services Manuals including the Flight Attendant Manual (FAM), Onboard Services Manual (OSM), Inflight Quick Reference cards, and Uniform Guidelines. The goal is to ensure each Inflight Services crew member has the written policy/procedures to ensure their operational readiness and effectiveness and support PSA’s mission to provide value to our customers through safe and reliable transportation.

• Create updates and revisions to maintain quality assurance and accuracy of the Flight Attendant operational manual set including the Flight Attendant Manual (FAM).
• Work collaboratively with a diverse team (department managers, supervisors, subject matter experts [SME], instructional staff, program developers) to research, develop and implement effective manual language and procedures for Inflight Services.
• Work collaboratively with a diverse team (Flight Operations, Maintenance, Corporate Development, Technical Publications, etc.) to research, develop and implement effective manual language and procedures for Inflight Services through coordination with other departmental manual sets owners to ensure consistency in policies/procedures.
• Collaborate with the Manager of Inflight Standards and Delivery, Manager of Inflight Instructional Design, and SMEs, to plan, direct, and verify that manual language and processes comply with applicable regulatory requirements and instructional courseware.
• Provide timely status updates and reports on assigned projects and organizational performance to departmental leadership.
• Develop and review proposed project efforts to determine scope, key milestones, and timeframe.
• Develop and formalize a quality assurance review process of all existing and new manual…