Office Manager - Personal Injury

Overview

Position: Personal Injury Office Manager / Paralegal

Location: In Office Charlotte, NC |
Schedule: Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt

Employer: Speaks Law Firm is seeking a highly motivated and detail-oriented Office Manager (Paralegal) to join our Charlotte team. Candidates must have at least three (3) years of high-volume North Carolina personal injury pre-litigation experience and a minimum of two (2) years of supervisory experience in a relevant setting. Applicants must meet the minimum requirements to be considered.

No phone calls or recruiter inquiries please.

Onsite staff management: Supervise a team of paralegals, legal assistants, and balance clerks, and provide consistent support, coaching, and corrective actions to ensure timely resolution of file issues. Conduct biweekly one-on-one meetings and annual performance reviews for direct reports. Manage the Charlotte office calendar to ensure proper coverage for client meetings and availability during office hours. Accurately track goals and Key Performance Indicators for the team.

Facility management: Maintain office equipment, supplies, and facilities, including regular check-ins with lease and cleaning personnel. Conduct regular safety checks and address hazards and deficiencies with a sense of urgency.

Client Relations: Maintain responsive and proactive communication with attorneys, clients, insurance adjusters, and other professionals. Conduct routine client contact regarding case updates and related activities. Assist with legal research and case preparation. Maintain updated lien and balance information. Communicate with insurance and health adjusters regarding demand packages, policies, liens, and payment logs. Complete systematic file reviews of demand packages.

Required:

• Associate’s degree or higher required
• Minimum of three (3) years of experience as a paralegal in a NC personal injury law firm
• Minimum of two (2) years of supervisory experience in a relevant setting
• Familiarity with Medicare, Medicaid, and other health insurance portals
• Passion for advocating for our clients
• Must be able to work on-site from 8:30am to 5:30pm Mon-Fri
• Strong organizational skills and attention to detail
• Professional work ethic and attention to detail
• Intermediate to advanced computer skills
• Ability to effectively communicate and collaborate with clients, senior leaders, and colleagues

Preferred:

• Paralegal certificate and/or bachelor’s degree
• Experience with Needles/Neos software
• NC Notary Public

At Speaks Law Firm, we don’t just handle cases—we help people rebuild their lives. Our team is guided by compassion, advocacy, and excellence.

We offer:

• Competitive salary DOE & Qualifications
• Comprehensive benefits: medical, dental, vision, 401k, employer-paid life insurance
• Paid time off and parental leave
• A supportive, collaborative, and growth-oriented culture
• Opportunities for professional development and advancement

Mission: Help victims recover physically, financially, and emotionally.

Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, and Connect.