Payroll Specialist

Overview

Job Overview – Payroll Specialist – 34022

We are seeking a detail-oriented and customer-focused Payroll Specialist to support payroll applications and operational processes in a fast-paced environment. This role serves as a key liaison between field managers, payroll systems, and internal teams, ensuring accurate issue resolution, process improvement, and exceptional service delivery.

• Create and manage work orders using the appropriate CTI, accurately capturing structured data to support audit trails and reporting analysis.
• Take full ownership of issues raised by field managers by clearly understanding questions, researching root causes, and driving resolution.
• Support incoming calls during high-volume periods in accordance with established procedures and performance standards.
• Process and respond to emails following standard operating procedures and service-level expectations.
• Provide knowledgeable support for payroll-related applications including SAP, MyCPM, MySTAFF, My Requests, and related systems.
• Process off-cycle payroll checks in compliance with standard procedures.
• Complete corrections identified through internal data audits to ensure payroll accuracy and compliance.
• Identify inefficiencies within Operations, document current-state processes, and recommend process improvements.
• Assist with documenting, testing, and implementing process changes, including providing training to team members as needed.
• Recognize trends or recurring work order issues and proactively raise concerns, assess downstream impacts, and suggest troubleshooting solutions.
• Provide customer service leadership on projects involving cross-functional teams within the department.

• Bachelor’s degree preferred
• 1+ year of customer service or call center experience
• Experience supporting clients in a fast-paced, complex, and deadline-driven environment
• Strong oral and written communication skills
• Ability to analyze issues and recommend effective resolutions
• Payroll processing knowledge preferred
• SAP experience preferred

Sherpa offers benefits to contract employees who meet the following criteria:

• Must be a full-time employee (30+ weekly hours/+130 hours per month) to be eligible
• Medical plan offered is BCBSNC Blue Options PPO
• Premiums will be pre-taxed
• Sherpa pays a portion of the Employee only premium for medical
• 90 day waiting period from date of hire
• Medical, Dental, and Vision plans

Workplace Policy:

Seniority Level: Entry Level

Linked In Poster:

• We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
• Non-Local Candidates:
  Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
• Candidates for all Sherpa opportunities must be authorized to work in the United States.
• Sherpa is an Equal Opportunity Employer.