Junior Payroll Customer Support Specialist

We are seeking a detail‑oriented Payroll Specialist to support payroll operations for a large, fast‑paced organization. This role serves as a key point of contact for payroll inquiries, process improvement initiatives, and system‑based troubleshooting. The ideal candidate is comfortable working in a deadline‑driven environment, has strong customer service skills, and can take ownership of payroll‑related issues from intake through resolution.

• Create and manage payroll‑related work orders, ensuring accurate documentation and data capture for audit and reporting purposes
• Serve as a primary support resource for payroll inquiries, including phone and email support during high‑volume periods
• Investigate and resolve payroll issues by working directly with internal partners and field management
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• Process off‑cycle checks and complete payroll corrections based on internal audits
• Support and provide guidance on payroll systems and applications, including timekeeping and workforce management tools
• Identify inefficiencies in existing payroll or operational processes and document current workflows
• Recommend process improvements, assist with testing, documentation, and team training initiatives
• Recognize trends or recurring issues and proactively elevate potential impacts to other teams or systems
• Participate in cross‑functional projects requiring coordination across multiple teams
• Perform additional duties as assigned to support team objectives

• Bachelor’s degree preferred
• 1+ year of customer service experience inوه call center or high‑volume service environment
• Experience supporting clients in a fast‑paced, complex, and deadline‑driven setting
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• Strong written and verbal communication skills
• Ability to analyze issues and recommend effective resolutions
• Payroll processing experience preferred
• Experience with enterprise payroll or HR systems (SAP or similar platforms preferred)

• This role requires onsite presence in Charlotte, NC to start
• Hybrid flexibility may be considered in the future based on performance and business needs(mi)
• Contract assignment with potential for extension