Claims Training & Performance Consultant - Commercial General Liability​/Errors and Omissions

The Company

At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an “A” rated, $1.7B award‑winning, nationally recognized property & casualty insurance carrier.

Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago.

This role is strategically focused and responsible for the coordination, development and delivery of claims procedures and training programs within the Commercial General Liability / E&O lines of business. Work will include identification of immediate and long‑term training needs for the claims teams. You will serve as a contact and technical resource on claim policies, programs and processes and provide guidance and monitors compliance of company guidelines, department processes, and claim procedures.

Additionally, you will work closely with the Director of Claims Process & Learning and the claims quality team to develop training responsive to identified areas of claims improvement and provide training programs that optimize speed to proficiency, claims handling quality and retention across the claims organization.

• Design, develop and deliver claims technical and system training programs for current and new employees based on individual skill levels. Coordinate and deliver training in areas of Utica specific procedures and systems.
• Develop a claims training and delivery strategy to achieve optimal claims performance, maximize speed to proficiency and increase claims retention. Utilize appropriate learning methodologies and technology to design and deliver training to claim staff.
• Confer with Director of Claims Process & Learning, LOB leaders, and the Chief Claims Officer to identify claims improvement opportunity trends and implement training responsive to the trends.
• Develop and maintain reference material to support claims specialist performance, including development and maintenance of claims procedures, manuals, and job aids. Evaluate and work to deliver reference materials in manners in which they will be most impactful for the claims teams.
• Act as a claims education coordinator for all new claims initiatives including introduction of new loss or cost containment programs, claims technology, regulatory changes, emerging claim trends or corporate initiatives.
• Will work in tandem with the leadership team and the learning department to ensure skill development of claims personnel positioning them for professional development within the claims department.
• Ensures that the Claims COE’s strategies are supported with the necessary resource documents and training.

• Assists leadership in skills assessments and other performance intensive reviews, as needed
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

• Bachelor's Degree preferred or equivalent business experience.
• 4-7 years' demonstrated knowledge and experience in multi-line claim handling required.
• 4-7 years' supervisory, training or learning experience preferred.

Salary range: $103,300 - $136,400

The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial…