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Complex Liability Claims Specialist - Commercial General Liability

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Utica Mutual Insurance Company
Full Time position
Listed on 2026-01-26
Job specializations:
  • Insurance
    Risk Manager/Analyst, Insurance Claims, Insurance Analyst
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below

Complex Liability Claims Specialist - Commercial General Liability

At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an “A” rated, $1.7B award-winning, nationally recognized property & casualty insurance carrier.

Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago.

What you will do

The Specialist will be responsible for the management and effective resolution of high exposure, complex liability claims in multiple jurisdictions. The ideal candidate will have considerable experience in effectively negotiating settlements via mediation and direct negotiations, managing and directing litigation, conducting coverage and additional insured evaluations, and drafting coverage position letters. Experience handling complex commercial general liability is required.

Key responsibilities
  • Responsible for thorough evaluation of coverage and proactive investigation, reserving, negotiating and managing the defense of complex liability claims in multiple jurisdictions.
  • Manage all claims in accordance with Utica National’s established claim procedures.
  • Draft and present claim reviews to supervisor and upper management that provide full evaluation of coverage, liability and damages associated with claim, proposed plan to resolve claim and sufficient basis and support for authority requests above the Complex Liability Claims Specialist's individual monetary authority level.
  • Maintain timely and accurate claim reserves in accordance Utica National’s reserving philosophy.
  • Effectively manage litigation process including appropriate assignment of defense panel counsel, monitoring of
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