Bilingual Senior AI Engineer; English​/Spanish

Job description

We’re Hiring:
Bilingual Senior AI Engineer (English / Spanish)

Location: Charlotte, NC (4 Days Onsite | 1 Day Remote
)
Candidates: Local / Nearby candidates preferred
Employment Type: W2

Hourly Payrate: $50 - $60

We are seeking a Bilingual Senior AI Engineer to design and build next-generation AI-driven IVR and conversational systems
. This role is ideal for engineers passionate about LLMs, NLP, and intelligent automation in customer interaction platforms.

Required

Skills & Experience:

• 5+ years of experience in AI / ML
• Strong Python programming skills
• Proven expertise in NLP techniques such as:

• Text Classification
• Clustering

Hands-on experience with LLMs
, including:

• Prompt Engineering
• Evaluation Frameworks
• Retrieval-Augmented Generation (RAG)

Nice to Have:

• Experience with Agentic AI / Multi-Agent orchestration
• Experience with LLMOps / MLOps in production environments
• Familiarity with IVR platforms and speech technologies (
  ASR, NLU, TTS
  )

Key Responsibilities:

• Architect and develop AI-driven IVR and conversational systems using Python
• Build English–Spanish translation systems
• Perform large-scale data analysis using SQL on IVR and interaction datasets
• Design and deploy LLM workflows (Prompt Engineering,
  RAG
  , Evaluation) for voice and chat use cases
• Develop Agentic AI workflows for multi-step customer interactions
• Establish LLMOps best practices including monitoring, evaluation, and lifecycle management
• Collaborate with IVR platform, speech engineering, and product teams
• Mentor offshore and junior AI engineers

Top Tech Talent .ai believes that all persons are entitled to equal employment opportunities. Top Tech Talent .ai recruits, hires, trains, promotes, disciplines and provides other conditions of employment without regard to a person s race, color, ethnicity, religion, gender, gender identity, or expression, age, national origin, citizenship status, disability, veteran s status, sexual orientation, marital status or other classifications protected under law or Company policy.

This includes providing reasonable accommodation for team members  disabilities or religious beliefs and practices.

The government requires Top Tech Talent .ai to maintain information on those who seek employment with the company, including their race and sex. Accordingly, to help us comply with this requirement, we encourage you to provide us with the following self-identification information. However, submission of this information is voluntary and refusal to provide it will not affect your opportunity for employment or terms and conditions of employment, if hired.

If you do submit this information, it will be kept confidential and will be used in the compilation of data for reporting requirements.

🚫 Third-party recruiters, please do not reach out for this role.