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Ecommerce

Customer Experience Journey Lead — AI-Driven Conversion

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Brightspeed
Full Time position
Listed on 2026-03-14
Job specializations:
  • IT/Tech
    Ecommerce
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A telecommunications company based in Charlotte, NC is seeking a Customer Experience Join Journey Manager to enhance the buying experience from service eligibility to installation. Candidates should have over six years in product or customer experience roles, with a strong focus on funnel optimization and data analytics. This role requires collaboration across digital, retail, and partner channels while delivering on strategic metrics.

Competitive compensation and benefits are offered, promoting overall wellness through work-life balance.
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